HOST - CASINO

Hard Rock Hotel & Casino Ottawa•Tampa, FL

11d•Onsite

About The Position

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. The Casino Host is responsible for generating customer awareness of the Unity Loyalty program and maintains relationship with targeted customers through personal contact in order to generate incremental gaming revenues. upcoming special events & promotions. This will be achieved through interactions with players on the casino floor, at special events, and promotions, as well as through phone and email contact methods.

Requirements

Minimum 1 year of casino related guest experience, casino host experience, or sales experience required
Must be computer literate and proficient with MS Office, Word, Excel, and Outlook.
High school diploma, GED or equivalent required, college degree preferred.
Experience in casino and/or hotel environment required
Experience in gaming machines and/or table games required
Must have excellent interpersonal communication skills, team building and problem-solving skills.
Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience.

Nice To Haves

Fluency in languages other than English is preferred.

Responsibilities

Achieves quotas provided by management for room goals, new business, events, entertainment, etc…
Actively and consistently communicate with the assigned guests
Effectively handles customer complaints and discrepancies in an efficient and courteous manner
Greets guests in the casino and participates in social events and special promotions.
Increases the growth of gaming revenues through development of a targeted customer base.
Promotes the Unity Loyalty program and related promotions.
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
Keeps informed of competitive promotions.
Maintains relationships and markets our gaming product and amenities to our valued guests
Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic.
Other duties as assigned.
Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts.
Safeguards the confidential nature of all departmental and company records.
Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
Updates guest history for future visits.