CASINO HOST

Menominee Casino Resort•Town of Menominee, WI

13h

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as a resource to guests and employees by maintaining a working knowledge of the company’s facilities, special events, promotions, player’s club, and advising guests of the same, whenever possible. Responsible for identifying, developing and sustaining quality relationships with all guests through personal, professional contact. Maintains high standards of courtesy, professionalism, confidentiality and discretion in all communications to, about, or with guests including their arrangements and finances. Achieve performance targets as provided by the Guest Service Manager. Performance goals include meeting target growth rates on guest segments in terms of revenue by calendar quarter. Must maintain confidentiality of all player accounts and security of all files, records and lists. Assists guests with reservations for the hotel, restaurant or any other function of the casino. Facilitates the effective management of information, by attending regularly scheduled departmental meetings. Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed. Assists in the development and implementation of special events and promotions. Observes special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible. Identify new premium players whose gaming activity qualifies them for premium tier status on an accelerated basis. Responsible to generate reports to reflect the financial performance of the tiered program. Responsible to develop and implement a tracking system regarding Guest feedback and informing management of findings on a regular basis. Must have knowledge of EBS, Kiosk and BI and willing to assist with tournaments. Shall assist with the over-all Bussing program-to include financial reports and recruiting. Responsible for maintaining a consistent, regular attendance record. Must possess a valid Wisconsin Driver’s License and be eligible to be on the Menominee Indian Tribe’s Approved Driver’s List. Must be able to work flexible hours, days, nights, weekends and holidays. Shall perform other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Associate degree in business, marketing or related field required.
Five (5) years of demonstrated Casino Host, Guest Service, Hospitality or Customer Service experience and/or;
an equivalent combination of education and experience of 5 years or more.
Excellent oral and written communication skills and a friendly, outgoing personality required.
Must be a self-starter, motivated, versatile and responsible.
Working knowledge of casino player tracking systems such as Bally’s Casino Marketplace, BI, Kiosk is required.
Basic computer skills including Microsoft Suite, email and internet needed.
Must be able to work a very flexible schedule to include days, nights, weekends and holidays.

Responsibilities

Acts as a resource to guests and employees by maintaining a working knowledge of the company’s facilities, special events, promotions, player’s club, and advising guests of the same, whenever possible.
Responsible for identifying, developing and sustaining quality relationships with all guests through personal, professional contact.
Maintains high standards of courtesy, professionalism, confidentiality and discretion in all communications to, about, or with guests including their arrangements and finances.
Achieve performance targets as provided by the Guest Service Manager.
Performance goals include meeting target growth rates on guest segments in terms of revenue by calendar quarter.
Must maintain confidentiality of all player accounts and security of all files, records and lists.
Assists guests with reservations for the hotel, restaurant or any other function of the casino.
Facilitates the effective management of information, by attending regularly scheduled departmental meetings.
Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
Assists in the development and implementation of special events and promotions.
Observes special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
Identify new premium players whose gaming activity qualifies them for premium tier status on an accelerated basis.
Responsible to generate reports to reflect the financial performance of the tiered program.
Responsible to develop and implement a tracking system regarding Guest feedback and informing management of findings on a regular basis.
Must have knowledge of EBS, Kiosk and BI and willing to assist with tournaments.
Shall assist with the over-all Bussing program-to include financial reports and recruiting.
Responsible for maintaining a consistent, regular attendance record.
Must possess a valid Wisconsin Driver’s License and be eligible to be on the Menominee Indian Tribe’s Approved Driver’s List.
Must be able to work flexible hours, days, nights, weekends and holidays.
Shall perform other duties as assigned.