Casino Host

Caesars Entertainment•Westlake, LA

2d•Onsite

About The Position

A Casino Host is responsible for building and maintaining relationships with high-value casino guests. The role focuses on customer service, player development, and retention by providing personalized attention, complimentary services, and exclusive experiences to maximize guest loyalty and casino revenue.

Requirements

High school diploma or GED required
Previous experience in hospitality, customer service, sales, or gaming industry preferred
Strong interpersonal, communication, and relationship-management skills
Ability to work flexible hours, including nights, weekends, and holidays
Knowledge of casino operations, gaming terminology, and player tracking systems is a plus
Professional appearance and demeanor

Nice To Haves

Previous experience in hospitality, customer service, sales, or gaming industry preferred
Knowledge of casino operations, gaming terminology, and player tracking systems is a plus

Responsibilities

Develop and maintain strong relationships with casino guests, particularly high-value and VIP players
Welcome and engage guests on the casino floor to ensure a premium gaming experience
Monitor player activity and gaming preferences to tailor services and promotions
Arrange complimentary services (comps) such as hotel rooms, dining, entertainment, and transportation in accordance with casino policies
Promote casino events, tournaments, and player loyalty programs
Resolve guest concerns and service issues promptly and professionally
Track and document player activity, preferences, and interactions in player management systems
Collaborate with marketing, hotel, food & beverage, and entertainment departments
Encourage repeat visits and increased play through relationship-building and follow-up communication
Ensure compliance with gaming regulations, responsible gaming practices, and company policies