Executive Host

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

1d•Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Requirements

Five (5) years of casino host experience and three (3) years of casino market experience in Florida required.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
High school diploma or equivalent required.
Must be computer literate.
Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic.
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Excellent interpersonal, communication, team building and problem solving skills required.
Must have the ability to resolve stressful situations.
Must be able to make sound complimentary decisions based on tracked customer play.
Must be self motivated and able to work under pressure, handle situations in a timely manner, and work independently.
Analytical skill and customer service orientation required.
Ability to perform multiple tasks in an efficient manner.
Ability to read and understand all Seminole Tribe of Florida policies and procedures.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Must be able to complete standard Seminole Tribe of Florida forms and reports.
Must be able to speak to the general public and/or groups of individuals.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Ability to function and manage in non-standard situations where independent judgment is required and limited guidelines exist.

Nice To Haves

Bachelor’s degree in Accounting, Business Administration, Finance or Marketing preferred.
Proficient knowledge of Microsoft Office, Excel, and Word is preferred.

Responsibilities

Generates revenue through new business to Seminole Classic Casino
Maintains relationships and markets our gaming product and amenities to valued guests.
Greets guests in the casino and participates in social events and special promotions.
Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
Telemarkets assigned guests to drive incremental trips and revenue utilizing available offers
Issues Player’s Club cards and promotes the program and related promotions.
Increases the growth of gaming revenues through development of a targeted guest base.
Updates guest history for future visits.
Ensures the protection of customer’s rewards and credit lines.
Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
Achieves quotas provided by management for room goals, new card sign-ups, events, entertainment, etc…
Assists in the development of incentive programs, host goals, special events and marketing programs.
Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
Keeps informed of competitive promotions.
Safeguards the confidential nature of all departmental and company records.
Other duties as assigned.