Executive Host I
Mohegan•Uncasville, CT
•Onsite
About The Position
This position is responsible for monitoring access to the VIP Lounges, handling service issues on the gaming floor, responding to inbound host calls and creating a friendly, positive and welcoming environment for our guests.
Requirements
- High School Diploma or equivalent
- One year of experience in a high volume casino, hospitality environment or previous customer service experience
- Strong written and verbal communication skills
- Excellent organizational, time management and relationship building skills
- Good negotiation and reasoning skills
- Ability to multi-task and adhere to deadlines
- Must be capable of interacting with the public in a highly professional manner
- Ability to make sound judgment calls relating to employees and guests
- Knowledge of Mohegan Sun corporate and department policies and procedures
- Working knowledge of ACSC, SharePoint, FPR and other applicable systems
- Knowledge of comping and rating guidelines
- Knowledge of the Mohegan Sun property and all its offerings
- SMART alcohol awareness
Responsibilities
- Greets guests entering the lounges in a positive and friendly manner
- Obtains photo identification for all members requesting access to the VIP Lounges
- Records all guests accessing the lounges according to department policies and procedures
- Ensures guest satisfaction by interacting with them and resolving any issues
- Remains visible on the casino floor, including high-limit areas and lounges
- Creates Players Club accounts for new members, explains the program, verifies that account information is correct and reissues cards for existing accounts
- Refers guests to appropriate Executive Host or to Player Development
- Offers comps and event tickets to qualified customers, offers alternatives and up-sells the property according to department policies and procedures
- Supports all Mohegan Sun marketing efforts
- Communicates guest feedback with management
- Maintains and respects confidentiality of marketing programs, guest and employee information and databases
- Takes ownership of guest requests and seeks assistance if outside the scope of position
- Assists with maintaining the overall condition of the VIP Lounges by reporting any damage or needed repairs to management
- Maintains an awareness of suspicious activity, intoxicated or underage guests
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
