Executive Host

The Nash Casino•Nashua, NH

1d•Onsite

About The Position

The Executive Host builds guest loyalty and cultivates long-term relationships through exceptional service, proactive outreach, personalized recognition, and coordinated VIP experiences. This role partners closely with Casino Operations, Marketing, Player Development, Table Games, Slots, Food & Beverage, Hotel Operations, Security, and other departments to meet the expectations of The Nash Casino’s most valued guests while actively supporting all BIG Service initiatives.

Requirements

High school diploma or general education degree (GED) required
Minimum of three years of experience working in a casino environment required
Experience working effectively in high-volume guest environments, including engaging with large crowds while maintaining professionalism in busy public areas
Must be 21 years of age or older
Strong Microsoft Office skills required, including Word, Excel, and PowerPoint; proficiency in Excel required
Excellent written, verbal, and interpersonal communication skills required
Must successfully pass all required pre-screening and background checks
Internal candidates must meet eligibility requirements as outlined in the Transfer and Promotion policy
Must be able to obtain and maintain a valid New Hampshire gaming license

Nice To Haves

Two years of Casino Host, Player Development, or Players Club experience preferred

Responsibilities

Develops and maintains long-term relationships with high-value, premium, and VIP casino guests
Serves as a dedicated point of contact for assigned guests before, during, and after casino visits
Proactively communicate with assigned guests through appropriate channels to encourage visitation, strengthen loyalty, and support player-development goals
Welcomes and personally assists VIP guests during property visits, anticipating needs and coordinating services, amenities, entertainment, dining, hotel, and casino experiences
Identifies guest preferences and provides personalized service based on approved player information and company guidelines
Monitors assigned player activity, visitation patterns, and other approved information to identify opportunities to increase engagement, retention, and gaming revenue
Develop strategies to attract, retain, and reactivate high-value players while maintaining an active portfolio of assigned guests
Makes recommendations regarding appropriate offers, complimentary services, and guest benefits in accordance with established guidelines and approval levels
Coordinates customized guest experiences, including dining reservations, hotel accommodations, entertainment, transportation, special events, and other approved amenities
Assists with VIP events, tournaments, promotions, player appreciation events, and other programs designed to increase player engagement