Executive Casino Host

Bally's Chicago•Rock Island, IL

17h•$55,000•Onsite

About The Position

The Executive Casino Host is responsible for fostering an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere. This role enthusiastically promotes and maintains Bally’s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations. The Executive Casino Host must adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals, including performing duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program. A thorough understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation is essential. The role involves attracting, developing, and retaining player patronage through personalized service, assisting in the development of programs to increase player worth within established comping guidelines, and greeting and hosting customers with a high standard of courtesy, friendliness, and hospitality. The Executive Casino Host will arrange special events for quality customers, including transportation, accommodation, and tickets to sporting events, and maintain ongoing professional contact with established casino patrons through various communication channels. Building working relationships with high-end players to establish property loyalty is a key aspect of this position. The role also ensures department adherence to all regulatory, departmental, and company policies and procedures, helps supervise, train, and coach Casino Hosts and VIP Representatives, assists in tracking and ensuring departmental goals are met, and communicates guest concerns, complaints, and requests to the necessary department or supervisor. Additionally, the Executive Casino Host assists with VIP lounge activities.

Requirements

Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
Attract, develop, and retain player patronage through personalized service
Assist in the development of programs to increase player worth while staying within established comping guidelines
Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting events.
Maintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encounters.
Build working relationships with high end players to establish property loyalty.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Helps supervise, train and coach Casino Hosts and VIP Representatives.
Assists in tracking and ensuring goals are met for the department.
Communicate guest concerns, complaints and requests to the necessary department or supervisor.
Assists with VIP lounge activities

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote & maintain Bally’s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
Attract, develop, and retain player patronage through personalized service
Assist in the development of programs to increase player worth while staying within established comping guidelines
Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting events.
Maintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encounters.
Build working relationships with high end players to establish property loyalty.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Helps supervise, train and coach Casino Hosts and VIP Representatives.
Assists in tracking and ensuring goals are met for the department.
Communicate guest concerns, complaints and requests to the necessary department or supervisor.
Assists with VIP lounge activities