Executive Director ~ Senior Living Community ~ West San Jose

MorningStar Careers•San Jose, CA

2d•Onsite

About The Position

At MorningStar Senior Living, we obsess about culture and seek great hearts who care and want to do work that matters. We select people who believe that the most satisfying life is one that is outward-bound and rooted in servant-leadership. The Executive Director shall lead through vision and values while overseeing all day-to-day operations of the community. This includes leading team member relations, resident and family services and communication, resident well-being, vibrant resident activities, quality assurance, financial management, regulatory compliance, and all other aspects of community operations.

Requirements

Demonstration of Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect.
3+ years Executive Director or related experience in a senior living environment.
Demonstrated competence and experience in financial expense and budget management.
Demonstrated competence and experience in Human Resources: staffing, team member development and oversight of employment policies.
Demonstrated competence and experience in building maintenance and presentation.
Demonstrated competence and experience as a facilitator of a sales culture.
Demonstrated competence and experience in leading an environment in compliance with clinical requirements and best practices.
Demonstrated competence and experience in culinary excellence.
Demonstrated competence and experience in resident and family dialogue, activities and overall relationship management.
Demonstrated ability and willingness to act as a Serving Leader.
Must be approachable, fair-minded and communicate with clarity while showing confidence and enthusiasm.
Maintaining a passion to work with seniors and a vibrant team.
Proficiency in computer skills, Microsoft Office and the ability to learn new applications and exhibit competence with existing MorningStar applications.
Able to handle multiple priorities effectively while demonstrating interpersonal and political savviness.
Ability to work weekends, evenings and flexible hours.
Understand the position requires being on call twenty-four hours a day seven days a week.

Nice To Haves

A college degree is preferred but not necessary if work experience fulfills requirements and skills needed to do the job.
Applicable continuing education as required by the state.
Maintaining the applicable license and/or certification as required by the state.
Demonstrated subject matter expertise specifically as related to dementia care, senior care, safety, and leading in a senior living community.

Responsibilities

Lead through vision and values while overseeing all day-to-day operations of the community.
Oversee team member relations, resident and family services and communication, resident well-being, vibrant resident activities, quality assurance, financial management, regulatory compliance, and all other aspects of community operations.
Run the operations of the business as if it were your own, with high business acumen and understanding of all department operations.
Recruit, train, and hire department managers to supervise daily operations and consult with them as needed.
Hire, discipline, and terminate department team members, schedule and staff department teams, ascertain quality of performance, and lead inter-departmental relationships.
Maintain composure during stressful and emergent situations.
Support department head teams by partnering with them to ensure efficient operations and adherence to MorningStar standards.
Act in the best interest of the community as a good steward, driving for results, rallying team members, and promoting disciplined analysis.
Act as a Serving Leader, sharing power, putting the needs of others first, and helping team members develop.
Act as a leader of the sales culture in collaboration with the Sales and Marketing Director.
Prepare and submit required reports.
Represent the community with federal, state, and local government and private agencies.
Observe activities in each department and on each shift to ensure compliance with MorningStar standards.
Manage by walking around, talking with people face to face, and listening.
Walk and observe the community daily, spending appropriate amounts of time in all departments.
Ensure the community, grounds, and physical plant are always "ready for company".
Have a daily presence in Reflections, particularly during meal times, to ensure team member engagement and a quality dining experience.
Spend time in the dining room daily ensuring resident and/or family member satisfaction and providing support to the team.
Ensure compliance with company policies pertaining to resident care, human resources, financial control, public relations, maintenance of physical plant, and policies and procedures.
Collaborate with the corporate and regional team to update policies as needed by sharing best practices and improving methods.
Accompany applicable surveyors and/or consultants on community inspections and annual health and life safety surveys.
Review deficiencies and submit plans of correction.
Evaluate performance of team members with department heads and supervisors and support the team during the annual performance review process.
Instruct community staff to provide information regarding residents to authorized agencies or individuals while maintaining confidentiality and dignity.
Maintain personal and daily contact with residents and families.
Ensure adequate supplies and equipment are available, properly stored, and in working order.
Be an active member of committees, where applicable, and ensure minutes and reports are maintained.
Ensure the community volunteer program and outreach is planned and executed by appropriate team members.
Ensure department managers utilize necessary tools such as expense management systems.
Ensure appropriate meetings consistently take place, including daily stand-up, weekly department head meetings, safety meetings, and monthly inter-departmental meetings.

Benefits

Health Insurance offerings such as medical, dental, and vision insurance
Other Insurance offerings such as life, disability, accident, and critical illness insurance
401k plan with matching
HSA options
Employee assistance programs
Paid sick, vacation and birthday!
Career development programs and opportunity for advancement
Charitable and philanthropic opportunities
Tuition Reimbursement
Free shift meal!