Executive Director - Retirement Operations

Cogir Senior Living•El Paso, TX

1d•CA$115,000 - CA$125,000

About The Position

Cogir Senior Living is seeking an Executive Director to oversee the general management of a retirement residence and deliver a superior resident experience. The Executive Director leads a high-performing team and fosters a culture of excellence, collaboration, and continuous development, including through recruiting, training, and mentoring. The role manages all department operations, maintains compliance with collective agreements and industry regulations, allocates fiscal resources effectively, and works toward financial targets and operational efficiency. The Executive Director drives sales and occupancy by coordinating the team and promoting the residence in the local market. They set and monitor targets for employee engagement, resident satisfaction, audits, occupancy, and net operating profit, and build constructive relationships with employees, residents, families, regional teams, external vendors, and regulatory bodies.

Requirements

At least five years of management experience, preferably in seniors living, hotels, or a related hospitality industry.
Experience managing a multidisciplinary team in a unionized environment.
Ability to work flexible hours, including evenings and weekends as required.
Strong understanding of business planning and processes.
Proven track record of achieving marketing, sales, and financial goals.
Must provide a complete and current Vulnerable Sector Check, including a Criminal Background Check, issued within the last six months, or be willing to obtain one.
Strong leadership and management abilities.
Excellent organizational and problem-solving skills.
Proficiency in strategic planning and decision-making.
Comprehensive understanding of operational processes.
Effective communication and interpersonal skills.
Financial acumen and budget management expertise.
Experience optimizing operational efficiency.
Ability to foster a culture of collaboration and excellence.
Knowledge of industry regulations and standards.
Proven track record in achieving operational goals.
Self-starter with the ability to facilitate change.

Nice To Haves

Management experience in the seniors living industry, a hotel, or a hospitality-related industry.

Responsibilities

Oversee the general management and department operations of the retirement residence.
Lead, recruit, train, and mentor a high-performing team, fostering excellence, collaboration, and continuous development.
Ensure smooth operations and compliance with collective agreements, policies, industry standards, and regulations.
Allocate fiscal resources and improve operational efficiency while achieving financial targets.
Drive sales and occupancy by coordinating the team to meet or exceed occupancy targets and promoting the residence in the local market.
Set and monitor targets for employee engagement, resident satisfaction, audits, occupancy rates, and net operating profit.
Build relationships with employees, residents, families, regional teams, external vendors, and regulatory bodies.
Seek stakeholder feedback, identify opportunities for improvement, and implement strategies to achieve organizational goals.

Benefits

Competitive salary and eligibility for a short-term incentive plan.
Opportunity for annual merit increases.
Four-week onboarding and training program.
Coaching and mentoring from Regional and National teams.
Dedicated support staff and resources, including administrative, operational, legal, and finance support.
Flexible benefits plan with medical coverage, health and dental benefits, and an Employee Assistance Program.
RRSP matching program.
Four weeks of vacation per year, plus sick and personal days.
Service awards program and celebration stations.
Career progression opportunities, including potential regional and national positions.