Executive Director, Strategic Account Relationship Management

USAA•San Antonio, TX

6d•Hybrid

About The Position

USAA is seeking an Executive Director, Strategic Account Relationship Manager to drive operational efficiency, organizational value, and deliver exceptional customer experience through effective relationship management with key strategic suppliers. This role will provide a single voice for all DS&A contracts and is responsible for establishing and leading the 3P sourcing framework in support of the overall DS&A strategy. The position offers a flexible work environment requiring 4 days in the office per week and is based in San Antonio, TX, with relocation assistance available. USAA's mission is to empower its members to achieve financial security and to be the #1 choice for the military community and their families. The company values honesty, integrity, loyalty, and service.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
10 years of progressive relationship management, vendor management, or operations experience in financial services, information technology, or related industry.
4 years of people leadership experience in building, managing and/or developing high-performing teams required.
Proven experience successfully creating and/or leading a vendor relationship management program that includes successful negotiation of high value contracts.
Subject Matter Expert of supply chain management, relevant industry regulations, and operational risk concepts.
Ability to translate the organizational focus and strategic objectives between organizations (internal and third party).
Demonstrated aptitude to drive results and change across multiple levels of an organization required.
Effective relationship management skills and demonstrated ability to influence decisions at the senior executive leadership levels and key account relationships.
Expert in analytics, strategic planning, and project management with demonstrated experience to effectively prioritize multiple priorities.
Exceptional communications and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.

Nice To Haves

Contact Center Experience prefer: USAA contact center
Experience working with Workforce management
US military experience through military service or a military spouse/domestic partner

Responsibilities

Executes the vendor management strategy through the effective implementation, management, and optimization of the vendor portfolio to fulfill operational and financial objectives.
Manages the integration of assigned third party supplier relationships focusing on operational improvements and the achievement of transformational goals.
Collaborates with strategic account partner leadership to develop business plans that achieve shared objectives and financial goals, expanding USAA's revenue and external market share.
Consults with key stakeholders to provide subject matter expertise on the business' vendor strategy and portfolio while defining impact to business operations and financials.
Manages the analysis of vendor performance data to identify trends, opportunities, and risks, providing key insights and recommendations to support senior leadership's strategic decision-making.
Communicate updates to senior executives on financial analysis, trends, performance, and expense management as it relates to the supplier management portfolio.
Gathers and analyzes emerging industry and market trends to expand and deepen relationship and develop supplier solutions.
Serves as the approval for invoices, ensuring the team has validated and coded expenses accurately, maintaining budget adherence in accordance with contract and business objectives.
Leads the development of business cases and recommendations for supplier value management and partner-based solutions.
Builds and leads a team of professionals through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.