Executive Director, Revenue Cycle and Business Operations

Tulane University•New Orleans, LA

About The Position

The Executive Director will be a strategic leader responsible for advancing ambulatory revenue cycle (RCM), financial and technological advancement focusing on optimization, enterprise growth, and data-driven decision-making. This role will focus on developing and executing business strategies that align with growth priorities, leveraging analytics, AI relating to business operations, and predictive modeling to identify revenue opportunities, control costs, and improve financial performance across outpatient operations. The Executive Director will harness insights to guide strategic business planning, address challenges like no-shows and referral leakage, and position clinics for long-term success. By driving financial and strategic transformation, ensuring sustainable growth, competitive advantage, and high-value care for patients and communities. Responsible for achieving and maintaining high functioning patient accounting processes across the organization. Develops and implements Patient Accounting policies and procedures that support organizational mission, vision and values while promoting efforts to improve the financial health of the organization. Ensures operation of data exchange across various platforms. Responsibilities of this role include the achievement of annual and periodic goals for statistical indicators of financial performance, in particular cash collections, maintaining the integrity of financial reporting and facilitating the efficient operation of functions and management of the Patient Accounting Department. Drives revenue cycle operational performance and key financial metrics. Responsible for strategic planning to achieve revenue and reimbursement goals, while maximizing cash flow and ensuring compliance with federal and state regulations. This role involves identifying opportunities for financial improvement, formulating and implementing best practices, and maintaining fiscal responsibility for all revenue cycle activities. Additionally, this position sits on the Finance Committee and is the single source of leadership to all areas of the Revenue Cycle Team which includes Finance and Billing Software systems and staff while developing its strategic plan and ensuring all goals and objectives are met. Works with and manages analytical reporting requirements of teams, project managers, leaders and staff, mentoring, and scaling effectively with growth. Foster a culture of continuous learning, hiring top talent, holding rigorous technical discussions, and promoting high standards. Collaborate closely with product, data science, infrastructure, vendors, partners, and executive stakeholders to align applications and drive innovation and technological decisions and efforts with strategic business goals. Implement best practices for workflows— scalability, observability, incident response, and reliability of all applications.

Requirements

Strategic leadership
Focus on optimization, enterprise growth, and data-driven decision-making
Leveraging analytics, AI relating to business operations, and predictive modeling
Ability to identify revenue opportunities, control costs, and improve financial performance
Ability to guide strategic business planning
Ability to address challenges like no-shows and referral leakage
Ability to position clinics for long-term success
Driving financial and strategic transformation
Ensuring sustainable growth, competitive advantage, and high-value care
Achieving and maintaining high functioning patient accounting processes
Developing and implementing Patient Accounting policies and procedures
Ensuring operation of data exchange across various platforms
Achieving annual and periodic goals for statistical indicators of financial performance, in particular cash collections
Maintaining the integrity of financial reporting
Facilitating the efficient operation of functions and management of the Patient Accounting Department
Driving revenue cycle operational performance and key financial metrics
Strategic planning to achieve revenue and reimbursement goals
Maximizing cash flow
Ensuring compliance with federal and state regulations
Identifying opportunities for financial improvement
Formulating and implementing best practices
Maintaining fiscal responsibility for all revenue cycle activities
Serving on the Finance Committee
Leadership of the Revenue Cycle Team (Finance and Billing Software systems and staff)
Developing strategic plan for Revenue Cycle Team
Ensuring all goals and objectives of the Revenue Cycle Team are met
Managing analytical reporting requirements of teams, project managers, leaders and staff
Mentoring teams
Scaling effectively with growth
Fostering a culture of continuous learning
Hiring top talent
Holding rigorous technical discussions
Promoting high standards
Collaborating with product, data science, infrastructure, vendors, partners, and executive stakeholders
Aligning applications with strategic business goals
Driving innovation and technological decisions and efforts with strategic business goals
Implementing best practices for workflows— scalability, observability, incident response, and reliability of all applications

Responsibilities

Advancing ambulatory revenue cycle (RCM), financial and technological advancement focusing on optimization, enterprise growth, and data-driven decision-making.
Developing and executing business strategies that align with growth priorities, leveraging analytics, AI relating to business operations, and predictive modeling to identify revenue opportunities, control costs, and improve financial performance across outpatient operations.
Guiding strategic business planning, addressing challenges like no-shows and referral leakage, and positioning clinics for long-term success.
Driving financial and strategic transformation, ensuring sustainable growth, competitive advantage, and high-value care for patients and communities.
Achieving and maintaining high functioning patient accounting processes across the organization.
Developing and implementing Patient Accounting policies and procedures that support organizational mission, vision and values while promoting efforts to improve the financial health of the organization.
Ensuring operation of data exchange across various platforms.
Achieving annual and periodic goals for statistical indicators of financial performance, in particular cash collections.
Maintaining the integrity of financial reporting and facilitating the efficient operation of functions and management of the Patient Accounting Department.
Driving revenue cycle operational performance and key financial metrics.
Strategic planning to achieve revenue and reimbursement goals, while maximizing cash flow and ensuring compliance with federal and state regulations.
Identifying opportunities for financial improvement, formulating and implementing best practices, and maintaining fiscal responsibility for all revenue cycle activities.
Sitting on the Finance Committee and serving as the single source of leadership to all areas of the Revenue Cycle Team which includes Finance and Billing Software systems and staff while developing its strategic plan and ensuring all goals and objectives are met.
Working with and managing analytical reporting requirements of teams, project managers, leaders and staff, mentoring, and scaling effectively with growth.
Fostering a culture of continuous learning, hiring top talent, holding rigorous technical discussions, and promoting high standards.
Collaborating closely with product, data science, infrastructure, vendors, partners, and executive stakeholders to align applications and drive innovation and technological decisions and efforts with strategic business goals.
Implementing best practices for workflows— scalability, observability, incident response, and reliability of all applications.