Executive Director - Regional General Manager - Signify Health

CVS Health•New York, MA

3d•Remote

About The Position

The Executive Director - Regional General Manager role is a critical leadership position that will have oversight for two territories of ~10-12 states and $300M+ revenue each related to the Signify Health Business. The Regional General Manager will be expected to drive business planning, stakeholder / goal alignment and leadership communications for their territories and will ultimately be responsible for all associated outcomes (volumes/revenue targets for all Signify Health products, provider efficiency and effectiveness measures, general service quality / delivery metrics). Over the last 5 years, Signify Health’s business has grown ~500% organically with the core operating model–including planning and forecasting–continuing to be conducted at the national level. In 2024, Signify segmented key operational functions into a regionalized structure with four regions owning planning and execution in their territory. The Regional General Manager will be the overall leader and decision maker with oversight for the core team for two of the four regions (two Regional General Managers with oversight for the full country). This role is ideal for someone looking to have significant accountability and ownership for outcomes with a background in strategy, operations, analysis and stakeholder management. This leader will have a high degree of interaction with executive leadership, daily contact with key stakeholders across all business functions, and is seen as a development role for future leaders of the organization. This role may be based anywhere in the United States, with a strong preference for candidates in the Central and Eastern time zones.

Requirements

15+ years of experience across operations, finance, strategy/consulting, and/or product roles, ideally within the healthcare or healthcare technology industry
Proven experience operating in large, complex healthcare or healthcare technology organizations
Data‑driven, autonomous leader with the ability to make decisions quickly and hold accountability for results
Demonstrated ability to manage and influence cross‑functional stakeholders, maintaining strong relationships with executives, customers, operations, product, and finance partners at all levels
Experience managing a P&L and/or full business unit strongly preferred
Strong analytical and problem‑solving skills with the ability to recognize, evaluate, and resolve complex business challenges
Deep understanding of key operational and financial metrics, including best practices for reporting and metric development
Hands‑on experience partnering with Finance on budgeting, forecasting, and long‑range planning
Proven ability to prioritize effectively, align teams around priorities, and advocate for trade‑offs across functions
Demonstrated executive‑level communication skills, with the ability to clearly and effectively engage senior leaders and stakeholders in both written and verbal contexts
Advanced proficiency in MS Office, particularly Excel and Word; highly adept with technology and data tools
Ability to balance strong business judgment and high ethical standards with a commitment to clinical and service excellence
Demonstrated ability to translate strategic plans into actionable initiatives and execute with discipline
Ability to set, communicate, and maintain high performance standards, holding self and others accountable for deliverables
Ability to travel up to 20% of the time

Nice To Haves

Master's degree in Business, Finance or Healthcare Administration

Responsibilities

Own the Integrated Business Planning (IBP) process, including stakeholder alignment, operating cadence oversight, and leadership communications
Centralize goals across all inputs required to achieve targets; track and pace performance, ensuring accountability for risk identification and mitigation
Serve as final decision authority for all major territory decisions (e.g., staffing and recruiting priorities, membership outreach timing and strategy, provider incentives), including determining when to escalate to leadership
Partner with leaders across the organization to develop and execute operational plans that optimize performance and outcomes
Lead the monthly business planning process, including artifact creation, review meetings, coordination, and leadership updates
Manage relationships with a broad range of stakeholders responsible for inputs and execution required to achieve results
Monitor trends and metrics on a daily basis; proactively identify, escalate, and manage risks
Lead revenue forecasting and budgeting in partnership with Finance and operational stakeholders
Foster a collaborative, high‑performance culture that celebrates shared success across regional teams and downstream partners
Share best practices and insights with regional counterparts to drive continuous improvement across the business
Mentor and coach junior associates, building capability, bench strength, and leadership depth across the organization
Provide support to the VP of Clinician Experience Operations and others in Signify Health Operations leadership as requested
Ensure execution of, and compliance with, Signify Health’s strategic initiatives