Executive Director, Quality Assurance & Evaluation

JusticeWorks YouthCare • Pittsburgh, PA

4d • Hybrid

About The Position

JusticeWorks YouthCare is seeking an experienced Executive Director of Quality Assurance & Evaluation to lead outcomes measurement, quality improvement, staff training, and evidence-based practice initiatives across the organization. This role involves evaluating program ROI and utilizing outcomes data to drive new business growth. As a 100% Employee-Owned Company (ESOP), every employee shares in the company's success. The position reports to the JusticeWorks YouthCare President and is located in PA, with regular travel to program sites.

Requirements

• Master’s degree in Social Work, Psychology, Criminal Justice, or a related field preferred; Bachelor’s degree required.
• 7+ years of progressively responsible experience in program evaluation, quality assurance, research, or performance improvement, including 3–5 years in a supervisory or leadership role (required); equivalent combination of education and experience considered.
• Strong leadership, analytical, and project management skills.
• Ability to translate data into meaningful strategies and organizational improvements.
• Valid driver's license, reliable transportation, and auto insurance.
• Ability to obtain and maintain required clearances.

Nice To Haves

• Experience with accreditation/licensing standards (e.g., COA) and outcomes/data management systems (preferred).
• Experience using program outcomes or ROI data to support business development, funding strategy, or contract growth (preferred).

Responsibilities

• Develop and oversee organizational outcome measures, performance metrics, and reporting systems.
• Analyze data and provide actionable insights that improve program effectiveness and results.
• Lead quality assurance and continuous improvement initiatives across multiple service lines.
• Lead organizational accreditation and licensing processes (e.g., COA) and ensure compliance with state and federal contract and reporting requirements.
• Own and continuously improve the outcomes/data management systems used to track performance organization-wide.
• Evaluate the return on investment (ROI) and cost-effectiveness of programs, contracts, and quality initiatives to inform resource allocation and strategic planning.
• Partner with operational leaders to strengthen outcomes, compliance, and service delivery.
• Oversee evidence-based practice implementation organization-wide.
• Supervise quality assurance and evaluation staff.
• Support grant applications, RFP responses, and program development efforts by using outcomes and ROI data to strengthen funder and partner proposals.
• Represent JusticeWorks through presentations, publications, and professional workgroups.
• Partner with business development and executive leadership to leverage outcomes data in pursuit of new contracts, funding opportunities, and strategic partnerships.
• Expand JusticeWorks' reputation as a leader in outcomes-driven services and innovation.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life and Disability Insurance
• Generous Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Executive