Executive Director, Operations - EC
About The Position
The Executive Director of Operations is a member of the Executive Committee, responsible for delivering the operational strategy that meets or exceeds the guest needs, creates associate engagement and delivers on growing revenues and maximizes the financial performance of the property. Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage International, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage International is more than a job; it’s a way of life. Don’t just imagine the possibility — join us.
Requirements
- Bachelor’s Degree Preferred.
- 8-10 years’ progressive experience in leadership in an ultra-luxury level operation.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Requires good communication skills, both verbal and written.
- Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
- Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
- Must possess moderate computer skills.
- Budgetary analysis capabilities required.
Nice To Haves
- You are passionate about overseeing hotel operations and guest experience
- You are a pro-active business partner
- You are open to learning, developing, and growing both yourself, personally, and helping others do the same
- You are trustworthy and have integrity
Responsibilities
- Oversee day-to-day operational performance across multiple departments, ensuring consistency in execution, service, and compliance with brand standards.
- Drive financial performance including P&L management, budgeting, and cost control initiatives
- Negotiate contracts, partnerships, and vendor agreements to optimize operational costs and value.
- Champions change and manage property projects or initiatives from inception through completion, ensuring timely delivery within budget.
- Direct and motivate a team while personally providing high quality service based on requirements and standards.
- Ensures a positive associate experience, setting clear goals and expectations and ensures policies are administered fairly and consistently, rectifying any deficiencies with respective associates.
- Support selecting and developing high performing talent, to meet the business needs of the operation and build a strong leadership pipeline.
- Oversee operational matters as they relate to federal, state and local employment, business and civil rights laws.
- Foster a culture of continuous improvement, innovation, and leadership development within the property.
- This position may perform additional duties as assigned based on business needs that may be outside the scope of these normal duties.
Benefits
- DTO (Discretionary Time Off)
- Healthcare benefits
- Health Savings Account and Flexible Spending Accounts
- 401[k] retirement plan with company matching, fully vested, and loan option
- DailyPay Opportunities
- Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
- Fertility & Family Forming Assistance
- Parental leave pay differential
- Pet Insurance
- Hotel discounts
- Free meals
- Fitness & wellness discounts
- LinkedIn Learning membership
- Hearts of (insert brand)/Hearts of Pendry community engagement
- Associate events throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Executive
