Director of Residences - EC

Montage Hotels & Resorts•Tampa, FL

1d•Onsite

About The Position

The Director of Residences is responsible for the overall support and management of the day to day operations of the Residences. This includes but is not limited to owner communications, HOA board administration, financial management of the budget, owner services, property management and the general care of the residences, grounds and all aspects of the property. The function of this position must be in accordance with the management agreement and must fulfill all obligations set forth in the governing HOA documents. Your Leadership Operations Upholds all Pendry operational standards that align with the brand business strategy and execution Works collaboratively to put sustainable work processes and systems in place to support the execution of the residential onsite operation Serves as a liaison to Association shared services Directors (i.e. Housekeeping, engineering, security, human resources and accounting) Manages facilities and all departments working within the building/campus, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Participation in all public space inspections with engineering and housekeeping; to ensure all commons areas and back of house areas are well maintained and preventative maintenance measures are established and implemented. Educates all Pendry associates on property about Pendry Residences through regular communication and training Champions onsite Pendry Residences recognition program Provides input and planning on an ongoing basis to address business needs and maintains operational service standards Owner Services Ensures all privacy and security matters are fulfilled for the homeowner including following protocol for contractors on property and inside the residence. Educates owners on services provided (ie basic and ala carte such as preventative maintenance) Manages the onboarding of new owners and move-in process Creates and sends out monthly Pendry Residences newsletter: At Home Coordinates all onsite outreach related to owner communications and special events Develops relationships and recognizes preferences for each owner based on needs and desires of that owner Implements the highest standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection Mains complete knowledge of and complies with all hotel and residence policies and procedures. Mains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association common dues, Owners’ monthly newsletter, resort features, services, and restaurant food concepts and information as well as other concierge related items Services residential owner’s requests; pre-arrival, in-residence needs and assists with reservations at other Montage and Pendry hotels in the portfolio HOA HOA Budget management; includes adhering to the budget as well as assists in the preparation of the annual budget Oversees administrative functions of the HOA in accordance with the CC&R documents Attends and facilitates HOA meetings Guides the board on appropriate property management requirements and governance compliance Mains Board of Directors and Members of the board; training and guidelines Financial Oversees all financial accountability; house account billing, , a la carte services and annual assessments Reviews financial reporting and provides input in identifying budget variances and addresses accordingly Implements invoice processing and approvals for all residential billing Helps drive the annual budget process as a key deliverable ready to present to board and to gain approval Relationships Key stakeholder relationships include: residential owners, HOA board of directors, development/hotel ownership groups, local government agencies, residential sales/marketing team

Requirements

College Degree
Property Management License/Certification
Previous Association Management preferred
Previous managerial experience with luxury residential or luxury hotel industry preferred
Previous experience as an owner and stakeholder liaison preferred
Proven financial acumen
Past experience managing a variety of outside vendors such as contractors and interior designers preferred

Responsibilities

Upholds all Pendry operational standards that align with the brand business strategy and execution
Works collaboratively to put sustainable work processes and systems in place to support the execution of the residential onsite operation
Serves as a liaison to Association shared services Directors (i.e. Housekeeping, engineering, security, human resources and accounting)
Manages facilities and all departments working within the building/campus, including physical plant with attention to protection of the investment and plans to increase its value through superior care.
Participation in all public space inspections with engineering and housekeeping; to ensure all commons areas and back of house areas are well maintained and preventative maintenance measures are established and implemented.
Educates all Pendry associates on property about Pendry Residences through regular communication and training
Champions onsite Pendry Residences recognition program
Provides input and planning on an ongoing basis to address business needs and maintains operational service standards
Ensures all privacy and security matters are fulfilled for the homeowner including following protocol for contractors on property and inside the residence.
Educates owners on services provided (ie basic and ala carte such as preventative maintenance)
Manages the onboarding of new owners and move-in process
Creates and sends out monthly Pendry Residences newsletter: At Home
Coordinates all onsite outreach related to owner communications and special events
Develops relationships and recognizes preferences for each owner based on needs and desires of that owner
Implements the highest standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection
Maintains complete knowledge of and complies with all hotel and residence policies and procedures.
Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association common dues, Owners’ monthly newsletter, resort features, services, and restaurant food concepts and information as well as other concierge related items
Services residential owner’s requests; pre-arrival, in-residence needs and assists with reservations at other Montage and Pendry hotels in the portfolio
HOA Budget management; includes adhering to the budget as well as assists in the preparation of the annual budget
Oversees administrative functions of the HOA in accordance with the CC&R documents
Attends and facilitates HOA meetings
Guides the board on appropriate property management requirements and governance compliance
Manages Board of Directors and Members of the board; training and guidelines
Oversees all financial accountability; house account billing, , a la carte services and annual assessments
Reviews financial reporting and provides input in identifying budget variances and addresses accordingly
Implements invoice processing and approvals for all residential billing
Helps drive the annual budget process as a key deliverable ready to present to board and to gain approval

Benefits

Healthcare benefits
Health Savings Account and Flexible Spending Accounts
401[k] retirement plan with company matching, fully vested, and loan option
DailyPay
Opportunities Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
Fertility & Family Forming Assistance
Parental leave pay differential
Pet Insurance
Hotel discounts
Free meals
Fitness & wellness discounts
LinkedIn Learning membership
Hearts of Montage & Hearts of Pendry community engagement
Associate’s events throughout the year