Director of Engineering - Resort, Club & Residences

Balboa Bay Resort & Club•Newport Beach, CA

4d•$180,000 - $200,000•Onsite

About The Position

Responsible for repairs and maintenance of the entire property, the Hotel/Resort and Club/Residences. This includes physical buildings, grounds, mechanical, electrical, and HVAC systems. Manages budget, capital expenditure projects, preventative maintenance, and energy conservation. Builds and manages teams effectively.

Requirements

Vocational schooling, military training, certification and/or experience in building related trades required in one or more of the following areas: HVAC, electrical, plumbing, and carpentry.
Three or more years of Director of Engineering experience required.
Requires ability to manage the department by setting direction, establishing priorities, and allocating resources effectively.
Requires knowledge and ability to complete reports, financial forecasts, and budgets.
Must have extensive working knowledge of building systems including HVAC, electrical, plumbing, refrigeration, roofs, building finishes, mechanical operations, energy management and Preventative Maintenance Programs.
Must have excellent customer service/communication skills to work with guests of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
Able to use mathematics to solve problems, prepare budgets, conduct analyses, and prepare reports.
Requires strong computer skills including Word, Excel, and Energy Management systems.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Requires attention to detail.
Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency.
Must be able to speak, read, write, and understand English to understand instructions, safety rules, and communicate with guests.
Must be able to read and understand blueprints, wiring schematics and technical manuals.
Able to work independently with minimal guidance and as part of a team.

Nice To Haves

Bachelor’s degree in Engineering/Facility Management desired.
Hotel or building maintenance/facilities management experience preferred.
Previous experience managing construction projects such as remodeling projects or capital expenditures preferred.
Bilingual ability to communicate in Spanish preferred.

Responsibilities

Provides guidance and direction to ensure overall departmental success.
Manages subordinate supervisors/lead personnel who supervise team members in the assigned Engineering areas.
Responsible for the overall direction, coordination, and evaluation of these units.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Develops, implements, and manages the maintenance program.
Negotiates maintenance contracts for the property, including structure, grounds, and all equipment.
Ensures all local, state, and national codes and regulations are met to ensure safety, convenience, and satisfaction of guests and team members and to protect the assets and maintain property in excellent condition.
Develops and maintains a preventative maintenance program for guest rooms, residences, and equipment.
Maintain safe environment throughout the property for all team members, guests and members.
Develops, implements, and directs all emergency programs.
Ensures inspections are made and equipment is maintained.
Conducts drills and ensures compliance with all codes and regulations.
Provides team member training and maintains safety records.
Responsible for planning department goals and directing team members to achieve results.
Monitors and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
Reviews guest and residents’ comments related to maintenance and facilities and ensures problems are corrected in a timely manner.
Professionally responds to member and guest requests promptly to ensure high levels of customer satisfaction and quality.
Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Monitors and assesses service and satisfaction trends, evaluates, and addresses issues and makes improvements accordingly.
Maintains property's energy conservation program.
Participates in management training.
Follows all Human Resources policies.
Ensures team members receive any required training and attend mandatory meetings.
Follows all safety policies and procedures.
Responds to reports of potential safety issues and proactively takes immediate action to resolve when noted.
Team members will be trained in the proper use and care of assigned PPE if applicable.
The hotel/resort and/or property provides the required PPE.
Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager.
Maintains strict compliance with hotel/resort and/or property's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Provides support on remodeling projects or capital expenditures.
Walks through property to visually assess the safe and efficient maintenance and operation of the physical structure of the hotel/resort and/or property, all mechanical, electrical, HVAC systems and property equipment.
Meets with property General Managers and department heads regularly to determine specific and general maintenance needs.
Ensures all needs are addressed on timely basis to ensure safe and efficient use of equipment and energy and mitigate disruption to service and ensure guest satisfaction.
Ensures adequate inventory of parts, supplies, tools, and materials are available to minimize unneeded down time.
Responds to emergency crisis and ensures operational support areas are covered to provide excellent customer service.
Notifies management of major system/building problems or failures and unanticipated maintenance needs.