Executive Director, Offers & Shopping Product Lead

JPMorgan Chase & Co. • New York, NY

8d • $180,500 - $285,000

About The Position

As an executive director in the Offers product team, this role owns the end-to-end offers experience and leads the strategy, roadmap, and delivery of market-leading innovations across mobile and web. The role translates advertising market needs into clear product requirements and delivered capabilities, leading through influence in a highly matrixed environment while maintaining a strong focus on customer value, performance outcomes, and controls.

The position sets the product vision and multi-year strategy for offers experiences; oversees the consumer journey from intent capture through offer relevance, rewards, loyalty engagement, notifications, fulfillment, and servicing; and uses market trends, customer research, and behavioral data to guide priorities. It partners with design, research, engineering, analytics, operations, sales, and servicing teams to discover, build, launch, measure, and optimize features. The role also ensures legal, risk, compliance, and control expectations are met, and leads, coaches, and develops a team of product managers.

Applicants must be authorized to work for any employer in the United States. Immigration sponsorship and visa sponsorship transfer are not available. Final job grade and corporate title will be determined at the time of offer and may differ from the posting.

Requirements

• Eight or more years of experience in product development, technology, or consulting, with exposure to large-scale product and program delivery.
• Strong understanding of the digital advertising ecosystem, including data needs, measurement concepts, and how advertising products create value.
• Experience translating market and customer needs into roadmaps, requirements, and prioritized backlogs.
• Experience partnering closely with engineering teams to deliver features from discovery through launch and ongoing optimization.
• Familiarity with system architecture concepts, data frameworks, and application programming interfaces.
• Experience working in agile delivery models, including planning, prioritization, and iterative delivery.
• Ability to lead through influence and drive alignment across teams with competing priorities.
• Strong organizational skills, follow-through, and ability to manage multiple workstreams and deadlines.
• Strong user experience orientation, including experience improving mobile and web customer journeys using data and research.
• Working knowledge of modern analytics, automation, and artificial intelligence concepts and how they can improve product experiences and operations.
• Excellent written and verbal communication skills, including the ability to present clearly and persuasively to senior stakeholders.
• Must be authorized to work for any employer in the United States; sponsorship for immigration or employment visas is not available.

Responsibilities

• Set the product vision and multi-year strategy for next-generation offers experiences, balancing customer value, brand outcomes, and feasibility.
• Own the end-to-end consumer experience, including intent capture, offer relevance, reward structures and fulfillment, loyalty engagement, notifications, and servicing.
• Establish and manage a prioritized roadmap and objectives and key results, informed by market trends, customer research, and behavioral data.
• Lead discovery for new concepts by assessing customer value, business value, and technical feasibility, and translating findings into clear requirements.
• Partner with design and research to deliver intuitive, accessible mobile and web experiences aligned with partner objectives.
• Build cross-functional alignment across product, technology, analytics, operations, sales, and servicing partners.
• Define, measure, and report product performance, including adoption, engagement, redemption, and customer experience metrics.
• Plan and execute feature launches, including rollout strategy, readiness, monitoring, and post-launch optimization.
• Enable delivery execution by removing blockers, managing dependencies, and maintaining operating routines with delivery teams.
• Ensure end-to-end processes meet legal, risk, compliance, and controls expectations, with documentation and approvals as required.
• Lead, coach, and develop product managers, strengthening product thinking, delivery discipline, and customer focus.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed