Executive Director of Retail Operations - Los Angeles International Airport

Dufry Careers•Carson, CA

7d•$163,465 - $213,559•Onsite

About The Position

The Executive Director of Retail Operations at Los Angeles International Airport oversees complex multi-concept commercial operations with revenue exceeding $100M within a single airport location, taking full ownership of sales growth and profitability through strategic leadership, operational excellence, and high employee engagement. This role manages diverse retail concepts of varying store sizes, revenue levels, and operational complexity while ensuring superior customer service delivery and cultivating key stakeholder relationships with landlords, unions, DBE/Joint Venture partners, and brand representatives.

Requirements

Requires 7 years of experience supervising teams of senior operations professionals engaged in executing complex multi-concept retail operations programs
Requires 12 years of experience engaged in developing and delivering retail operations programs across diverse concept types
Extensive knowledge of retail or consumer goods industry with deep understanding of travel retail concepts and complex multi-concept, multi-brand environments
Advanced financial acumen with comprehensive understanding of growth and profitability drivers across diverse concept types; ability to navigate complex P&L statements, analyze sophisticated financial metrics, and drive enterprise KPI results through strategic behavioral management across varying operational complexities
Demonstrated executive-level expertise in retail product and service quality standards with proven ability to teach, coach, and ensure compliance across multiple brand standards within complex multi-concept store operations
Exceptional interpersonal skills with ability to engage effectively with diverse executive stakeholders including passengers, senior team members, union representatives, brand partners, and associates across extensive multi-concept operations in a professional and inclusive manner
Strong strategic organizational and critical thinking abilities with proven track record of managing multiple concurrent complex priorities and implementing solutions to enterprise-level operational challenges across diverse concept types
Executive communication skills with ability to understand, interpret, and effectively communicate complex strategic instructions, policies, and brand standards to teams at all levels across multi-concept operations
Advanced business acumen with the strategic mindset required to understand the long-term implications of retail operations planning across diverse concepts and to advance the organization's enterprise goals
Demonstrated history of understanding complex business needs, diverse stakeholder requirements, large employee populations, and varying operational circumstances across multiple concept types
Demonstrated history of creating and maintaining positive work environments through executive coaching, developing, and leading large teams to achieve strategic organizational goals across diverse operational formats

Nice To Haves

A bachelor's degree in a program related to the functional area can count for 3 of the 12-year requirement

Responsibilities

Partners with SVP/VP of Retail Operations to establish fiscal revenue, expense, profit goals, and inventory targets; analyzes KPIs, identifies performance factors, and implements corrective actions to achieve targets with full P&L accountability
Develops comprehensive action plans and reviews sales performance by store, category, and brand against budget; leads operations meetings covering sales, promotions, categories, brands, and HR initiatives
Makes strategic hiring, termination, advancement, and promotion decisions for key positions while promoting company brands as employer of choice and conducting performance evaluations aligned with customer flow patterns
Ensures timekeeping compliance processes are implemented and followed by subordinate managers; reviews overtime reports and labor cost variances to maintain budget objectives and regulatory compliance
Oversees Standard Operating Procedures (SOPs) implementation across all airport retail operations by directing comprehensive operational audits, ensuring management and staff execute opening/closing procedures with full accountability for operational standards, and collaborating with ACDBE partners on reporting and certification processes; ensures senior management teams maintain rigorous adherence to operational excellence while evaluating SOP effectiveness and recommending policy enhancements to corporate leadership based on operational data and market insights
Develops and maintains strategic relationships with landlords, brand partners, and DBE stakeholders; coordinates planned maintenance and facility improvements to maintain superior standards
Champions employee engagement behaviors and company values through recognition programs; provides coaching and support to achieve business objectives while ensuring diversity and inclusion execution
Reviews financial and operational data to monitor progress and deploy resources effectively; collaborates with SVP/VP on strategic issues and partners with Operations Controller on financial decisions
Coordinates with Supply Chain, Commercial, and Marketing teams to optimize store assortments and marketing support; ensures optimal inventory levels and trains associates on ordering procedures
Manages receiving processes, vendor communications, and supply chain issue resolution; ensures leadership proficiency in management systems (MIV, Crunch Time, Kronos) and monitors equipment functionality
Maintains expertise in brand standards, CBAs, lease agreements, and stakeholder protocols; implements planogram execution, visual merchandising standards, and product placement strategies
Develops and implements creative revenue enhancement strategies; resolves complex customer and associate issues while driving technology adoption and inspiring teams to embrace new implementations
Monitors market trends, competitive landscape, and consumer behavior to inform operational decisions; ensures compliance with category management principles and retail space optimization