Executive Director of Radiology

Beth Israel Lahey Health•Burlington, VT

5d•$187,200 - $228,800•Onsite

About The Position

The Executive Director of Radiology is an experienced healthcare leader responsible for the overall operational, clinical, and financial performance of the Division of Imaging Services. This role involves working with the executive leadership team to improve clinical quality, promote divisional growth, and establish yearly performance goals aligned with the organization's vision and mission. Key responsibilities include divisional and departmental planning, business development, management of staff, and budget development. The Executive Director will ensure divisions meet operating guidelines for patient access, revenue cycle, patient satisfaction, and quality goals, and may lead projects outside their direct divisions to enhance the organization's excellence. They will establish strategies for program development, physician integration, and resource utilization to increase division growth, efficiency, and patient experience, while building strong relationships with physicians and physician leaders. The role may also involve managing departmental sub-functions, creating functional strategies, and developing supporting budgets and policies.

Requirements

Bachelor’s Degree required (BS/BA or BSN)
Excellent interpersonal and communication skills.
Ability to effectively plan and facilitate organized and productive meetings/workgroups.
Ability to work independently and resolve complex issues with minimal supervision.
Ability to manage concurrent projects with competing priorities and aggressive deadlines.
Ability to influence others at all organizational levels in project-related situations.
Strong analytic skills in order to manipulate, interpret, and utilize data for process improvement.
Strong PC skills including proficiency in use of Excel, Access, PowerPoint and Project.
In-depth understanding of context of assignments and tasks, and the ability to be flexible and adaptable to changing roles and priorities.
A minimum of 10 years of relevant leadership experience in the health care delivery industry, including operations, strategic planning, financial analysis and project management experience.
Financial management and budgeting experience also required, as is experience in developing and implementing performance improvement initiatives.

Nice To Haves

MSN/MBA/MHA or related master’s degree preferred

Responsibilities

Sets the strategic vision of the divisions and executes that mission in conjunction with clinical and senior administrative leadership.
Oversees all new multi-disciplinary program development across the divisions.
Leads the strategic development and deployment of the divisions across LHMC and Beth Israel Lahey Health affiliates.
Develops relationships and leads team building with physician leadership, senior administration, and other colleagues to achieve defined division, departmental, and organizational strategic goals.
Identifies new treatment modalities and opportunities, including the development of practical business plans to support the modalities, in conjunction with clinical leadership.
Participates in marketing and promotional initiatives within assigned divisions, developing marketing campaigns, implementing programs, and reporting on measured results.
Directs daily operations of assigned divisions by translating business vision and strategy into operational goals, objectives, workflows, and implementation plans.
Prepares departmental operational and capital budgets in coordination with the division Finance Director, developing a financial reporting structure to monitor strategic goals, financial projections, and long-term forecasted development.
Establishes revenue and expense targets with physician leadership and Vice Presidents.
Implements processes to achieve and monitor financial performance improvement through the leadership of revenue cycle teams.
Provides supervision, guidance, and monitoring of staff efforts to achieve budgeted revenue and expense targets.
Investigates and manages financial problem areas; proposes solutions and implements action where applicable.
Prepares necessary financial, statistical, and operational data for new programs or businesses, including the expected return of investment to the organization.
Maintains a thorough understanding of clinical reimbursement and managed care issues specific to the assigned divisions.
Identifies opportunities to optimize clinical reimbursement and implements new policies and procedures as necessary.
Provides direction and guidance for all aspects of the daily administration and management of departments within the assigned divisions, in conjunction with Department Managers.
Provides support to staff, enabling them to provide safe, cost-effective health care that exceeds the expectations of Lahey Hospital and Medical patients, in conjunction with Department Managers.
Facilitates compliance with all regulatory agencies (DPH, OSHA, JCAHO, HIPPA, etc.) in all clinical, business, and financial practices within the assigned divisions, in conjunction with Department Managers.
Provides administrative guidance to managers and others, examining systems, employing analytical judgment, managing projects, organizing resources, and consulting on and solving problems.
Maintains open communications with physicians, staff, and management.
Oversees office workflow, monitors office staff productivity, and makes appropriate recommendations for improvement to department leadership.
Hires, transfers, disciplines, terminates, or initiates other personnel actions affecting staff employment, in conjunction with Department Managers.
Ensures high quality patient care through effective management of service-line staffing objectives.
Develops recruitment and retention strategies with Human Resources in order to hire, retain, and develop qualified colleagues.
Promotes an atmosphere of collegiality and supports staff career growth.
Functions as a role model for all Lahey Hospital and Medical Center colleagues by displaying a positive attitude and constantly adhering to organizational policies and procedures, and a professional code of ethics.
Provides a safe environment for patients and colleagues, encouraging colleagues to contribute to problem solving and promoting best practices.
Communicates effectively with colleagues regarding Lahey Hospital and Medical Center news/visions/goals, as well as departmental activities to ensure staff inclusion and participation.
Ensures that all annual performance appraisals are completed within the established time frame in each of the assigned areas, in conjunction with Department Managers.
Works in conjunction with the Department Manager to train and mentor staff for current assignments and development into successive career positions.
Ensures high quality patient care through the hiring, training, and supervision of staff.
Ensures that all colleagues in assigned areas adhere to Lahey’s compliance and mandatory education requirements.
Meets equal employment/affirmative action program goals and objectives in consultation with Human Resources.
Complies with federal, state, and local laws and regulations as well as Lahey Hospital and Medical Center’s policies and programs.
Leads efforts to improve colleague engagement within assigned divisions.
Maintains an in-depth knowledge of the changing health care environment and evaluates the market need for specific clinical services or programs.
Develops programs and services in response to the market under the guidance of physician leadership and Vice Presidents.
Demonstrates motivation and initiative in seeking continued professional growth and development.
Identifies knowledge gaps and takes appropriate courses or seminars to improve knowledge.
Identifies internal resources as sources of expertise to achieve learning goals.
Is constantly attuned to patient/customer needs; anticipates future needs and implements appropriate action to ensure access to high quality medical services and customer service.
Utilizes patient satisfaction data, customer surveys, phone interviews, and patient compliments or complaints to identify, implement, and evaluate best practices.
Motivates colleagues to achieve a high standard of service quality.
Establishes a culture where all colleagues feel valued and able to contribute to customer service improvement.
Collaborates with clinical leaders and physician leadership to identify clinical, administrative, and safety issues as areas for quality improvement.
Participates in quality improvement initiatives as defined by the service-line or organization.
Develops consistent interpretation and application of department policies and procedures throughout all Lahey Hospital and Medical Center sites.
Ensures a provision for quality care in line with Lahey Hospital and Medical Center’s mission and philosophy.
Manages and improves division activity along key performance metrics for related clinical subspecialties, including volume growth, patient satisfaction, patient access, quality measures, service line profitability, and staff and physician engagement scores.
Maintains strict adherence to the Lahey Hospital and Medical Center Confidentiality Policy.
Incorporates Lahey’s Guiding Principles, Mission Statement and Goals into daily activities.
Complies with all Lahey Policies.
Complies with behavioral expectations of the department and Lahey Hospital and Medical Center.
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of the job description, performance expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participates in departmental and/or interdepartmental quality improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs of the department.
Performs other related duties as assigned or directed to ensure the smooth operation of the service line.