ED, Business Analytics Transformation Leader

USAA•San Antonio, TX

6d•$195,230 - $351,410•Hybrid

About The Position

USAA is hiring an Executive Director of Data & Analytics to modernize how the company uses data to serve the military community, particularly in decisions affecting P&C insurance policies. The role partners with Product, Pricing, Underwriting, Compliance, and Finance leaders to identify business needs and develop strategies and plans that turn data into value and action. The executive will architect analytics, reporting, and data-enablement capabilities; rework how data is sourced, governed, and delivered; build and scale high-performing teams; and apply AI to accelerate the delivery of insights to decision-makers. The position is responsible for the strategic, tactical, operational, and financial aspects of data storage, preparation, exploration, information governance, analytics, and delivery for a function or line of business. It leads the strategy and delivery of information and analytics platforms and solutions, oversees end-to-end information management and analytics processes, and promotes talent development and effective governance, risk, and compliance practices. The work environment is flexible and requires working in an office four days per week for employees in the designated office locations. The position may be based in San Antonio or Plano, Texas; Phoenix, Arizona; Colorado Springs, Colorado; Charlotte, North Carolina; Chesapeake, Virginia; or Tampa, Florida. It is also remote-eligible in the continental United States with required business travel. Employees residing within 60 miles of a USAA office are expected to work on-site. Relocation assistance is available. The salary range is $195,230–$351,410. Employees may be eligible for performance-based incentives, and executive-level roles may receive a time- and performance-based cash payment through the Long Term Incentive Plan. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or another quantitative field, or four years of relevant education and/or experience.
10 years of data and analytics-related experience driving results in a complex financial services organization.
4 years of people leadership experience building, managing, and/or developing high-performing teams.
Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.
Executive-level business acumen in measuring business outcomes, business operations, industry practices, and emerging trends.
Experience leading projects using Agile methodologies.
Experience conducting large-scale data analysis using internal and external data to support business decisions.
Ability to communicate effectively with senior leadership and tell a story through data.
Ability to understand business requirements and KPIs, translate them into structured analytical hypotheses, and identify solutions.
Experience with large, complex database systems and architecture, structured and unstructured data, and diverse analytics methodologies and approaches; ability to connect data and metrics to business results.
Deep understanding of risk management and compliance practices, with experience developing data strategies that mitigate risk.

Nice To Haves

Depth in P&C Personal Lines, including how products, pricing, underwriting, and financial results connect.
Consulting skills, including listening to partners, navigating ambiguity, and turning needs into strategies, roadmaps, and delivery plans.
Ability to influence senior leaders to adopt analytics and communicate findings in ways that drive decisions.
Experience building and scaling advanced analytics teams, designing operating models, and developing technical and consulting skills.
Technical credibility in time series analysis and variation, including identifying metric drivers, monitoring meaningful shifts, and testing causes of change.
Experience partnering with IT to deliver automated, scalable, production-grade solutions.
Proven examples of using AI to improve organizational speed and capabilities responsibly in a regulated environment.
Ability to tie analytics to measurable outcomes such as loss ratio, retention, and expense, and demonstrate return on investment.
Advanced degree in a quantitative field.
Actuarial or analytics credential.
Experience with model governance, regulatory filings, or data governance.
US military experience through military service or as a military spouse or domestic partner.

Responsibilities

Oversee strategic, tactical, operational, and financial responsibilities for data storage, data preparation, data exploration, information governance, analytics, and information delivery within a function or line of business.
Establish and execute the strategy for sub-functions and deliver information and analytics platforms and solutions to business stakeholders and cross-functional partners.
Oversee end-to-end information management, analytics, and delivery processes.
Provide thought leadership and participate in developing talent across the USAA Data and Analytics Community.
Stay current with industry practices and advances in data and analytics, as well as developments in the assigned business area.
Lead teams in developing techniques and best practices for effective reporting and analytics aligned with goals and strategy.
Oversee processes and procedures that adhere to Information Governance policies and standards.
Develop team training and education plans, automated systems, technical tools, staffing and organizational requirements, and expense budgets.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Collaborate with IT to move analytical work into automated, scalable, production-grade solutions and apply AI responsibly in a regulated environment.