ED, Business Analytics Transformation Leader

USAA•San Antonio, TX

4d•Hybrid

About The Position

The Executive Director of Data & Analytics will modernize how USAA uses data to support its members, with a focus on decisions shaping Property & Casualty policies. The role partners with leaders across Product, Pricing, Underwriting, Compliance, and Finance to understand business needs and develop strategies, plans, roadmaps, and capabilities that turn data into business value and action. It leads the analytics, reporting, and data enablement capability, including rearchitecting how data is sourced, governed, and delivered; building and scaling high-performing teams; and applying AI to accelerate the delivery of insights. The position carries strategic, tactical, operational, and financial responsibility for data storage, preparation, exploration, information governance, analytics, and information delivery within a Function or Line of Business. It leads sub-function strategy and oversees end-to-end information management, analytics, and delivery. The role develops talent, advances practices and techniques, establishes training and education plans, and oversees systems, tools, staffing, organizational requirements, and expense budgets. It also ensures business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies. The work environment is flexible and generally requires four days per week in the office. The position may be based in San Antonio or Plano, Texas; Phoenix, Arizona; Colorado Springs, Colorado; Charlotte, North Carolina; Chesapeake, Virginia; or Tampa, Florida. It is also remote-eligible within the continental United States with required business travel; employees living within 60 miles of a USAA office are expected to work onsite. Relocation assistance is available.

Requirements

Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or another quantitative field, or four years of relevant education and/or experience.
10 years of data and analytics-related experience driving results in a complex financial services organization.
Four years of people leadership experience building, managing, and/or developing high-performing teams.
Experience collaborating with stakeholders, influencing decisions, and managing work to achieve strategic goals.
Executive-level business acumen in measuring business outcomes, business operations, industry practices, and emerging trends.
Experience leading projects using Agile methodologies.
Experience conducting large-scale data analysis using internal and external data to support business decisions.
Ability to communicate effectively with senior leadership and tell a story through data.
Ability to translate business requirements and KPIs into structured analytical hypotheses and identify solutions.
Experience with large, complex database systems and architecture, structured and unstructured data, and diverse analytics methodologies and approaches.
Expert ability to connect data and metrics to business metrics and results.
Deep understanding of risk management and compliance practices, with experience developing data strategies that mitigate risk.

Nice To Haves

Depth in P&C Personal Lines, including understanding how products, pricing, underwriting, and financial results connect.
Consulting instincts, including listening to partners, resolving ambiguity, and converting needs into strategies, roadmaps, and delivery plans.
Ability to influence senior leaders to adopt analytics and communicate findings in a way that supports decisions.
Experience building and scaling advanced analytics teams, designing operating models, and developing technical and consulting skills.
Technical credibility in time series analysis and variation, including identifying drivers of metrics, monitoring shifts, and testing causes of change.
Experience partnering with IT to deliver automated, scalable, production-grade solutions.
Proven examples of applying AI responsibly in a regulated environment to help an organization work faster and achieve more.
Ability to tie analytics to measurable outcomes such as loss ratio, retention, and expense, and demonstrate return on work.
Advanced degree in a quantitative field.
Actuarial or analytics credential.
Experience with model governance, regulatory filings, or data governance.
US military experience through military service or as a military spouse/domestic partner.

Responsibilities

Oversee strategic, tactical, operational, and financial responsibilities for data storage, preparation, exploration, information governance, analytics, and information delivery.
Set and execute strategies for delivering information and analytics platforms and solutions to business stakeholders and cross-functional partners.
Oversee the end-to-end processes for information management, analytics, and delivery.
Provide thought leadership and participate in developing talent across the USAA Data and Analytics Community.
Keep current with industry practices and advances in data and analytics and with the business associated with the assigned Function or Line of Business.
Lead teams in developing techniques and best practices for effective reporting and analytics aligned with goals and strategy.
Oversee implementation of processes and procedures in accordance with Information Governance policies and standards.
Develop team training and education plans, automated systems, technical tools, staffing and organizational requirements, and expense budgets.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Partner with business leaders to develop data strategies, roadmaps, and plans that turn business needs into value and action.
Build and scale analytics capabilities and teams, and use AI to accelerate insights and decision-making.
Partner with IT to move analytical work into automated, scalable, production-grade solutions.