Executive Director, Customer Experience Communications

Comcast Resume • Philadelphia, PA

2d

About The Position

The Executive Director leads the development and implementation of Comcast’s consumer public relations strategy, guiding a team of communications professionals to strengthen brand positioning, support business objectives, and establish Comcast as a leader with the media. The role serves as a key spokesperson for Comcast and requires on-the-record media experience, senior-management interaction, and the ability to provide senior-level counsel with presence, experience, and accountability. The position calls for an aggressive, proactive, and creative approach.

The Executive Director is the primary communications executive responsible for communicating Comcast’s product vision and strategy to external media audiences. The leader manages a corporate communications team focused on telling Comcast’s product story and promoting and protecting the brand externally. The role develops year-round communications strategies, advises senior executives and business leaders, cultivates press relationships, secures national media coverage, and provides communications guidance to product teams, field communications leaders, and corporate functions.

The position manages directors, managers, and coordinators; supports their direction and career development; leads cross-functional campaigns; and provides senior crisis-communications guidance, managing crises directly as needed, including outside regular hours. Regular attendance is expected, and the schedule may include nights, weekends, variable hours, and overtime. The role also includes other duties as assigned. Comcast describes its benefits as a range of options, expert guidance, and tools intended to support employees physically, financially, and emotionally; details are available on its careers site.

Requirements

• At least 10 years of relevant work experience.
• Master’s degree.
• On-the-record media experience.
• Experience providing senior-level counsel and interacting with senior management.
• Ability to serve as a key company spokesperson.
• Ability to lead and develop communications professionals, including directors, managers, and coordinators.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills listed: business analysis, executive leadership, financial analysis, mergers and acquisitions (M&A), partnership development, stakeholder management, and strategic planning.

Responsibilities

• Lead the development and implementation of Comcast’s consumer public relations strategy.
• Serve as the primary communications executive communicating Comcast’s product vision and strategy to external media audiences.
• Lead the corporate communications team focused on telling Comcast’s product story and promoting and protecting the brand externally.
• Develop proactive, year-round communications strategies to position Comcast products.
• Advise senior executives and business leaders on communications strategies to achieve desired results.
• Build press relationships with traditional and new media, communicate with national publications, and secure national stories that convey key messages about Comcast’s converged products.
• Manage directors, managers, and coordinators, providing direction in proactive and crisis communications as well as career development support.
• Provide senior guidance to product communications teams and executives during crises, and manage crises directly as needed, including outside regular hours.
• Manage cross-functional teams to execute proactive communications campaigns.
• Guide field communications leaders and corporate teams, including analyst relations, internal communications, and investor relations, on consumer product communications.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Carry out other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, put customers first, support the Net Promoter System, drive results and growth, foster inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• A range of benefits and support options, expert guidance, and always-on tools intended to support employees physically, financially, and emotionally; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive