Executive Director, Customer Experience Communications

Comcast • Philadelphia, PA

1d

About The Position

The Executive Director leads the development and implementation of Comcast’s consumer public relations strategy. This leader manages a team of communications professionals to support brand positioning, meet business objectives, and establish Comcast as a leader with the media. The role serves as a key company spokesperson and requires on-the-record media experience, regular interaction with senior management, and the ability to provide senior-level counsel with presence, experience, and accountability. The position calls for an aggressive, proactive, and creative approach.

The Executive Director is the primary communications executive responsible for communicating Comcast’s product vision and strategy to external media audiences. The role leads a corporate communications team focused on telling Comcast’s product story and promoting and protecting the brand externally. It develops year-round communications strategies, builds relationships with traditional and new media, manages communications professionals, and guides proactive and crisis communications. The position also leads cross-functional campaigns and advises field communications leaders and corporate teams on consumer product communications.

Requirements

• Master’s degree.
• 10 or more years of relevant work experience.
• On-the-record media experience.
• Ability to serve as a key spokesperson for Comcast.
• Experience and capability to provide senior-level counsel and interact with senior management.
• Ability to manage communications professionals and provide direction in proactive and crisis communications.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.

Responsibilities

• Serve as the primary communications executive responsible for communicating Comcast’s product vision and strategy to external media audiences.
• Lead the corporate communications team focused on telling Comcast’s product story and promoting and protecting the Comcast brand externally.
• Create communications strategies to proactively position Comcast’s products throughout the year and advise senior executives and business leaders.
• Develop press relationships with traditional and new media, communicate with national publications, and secure national stories conveying key messages about Comcast’s converged products.
• Manage directors, managers, and coordinators, providing direction for proactive and crisis communications and supporting career development.
• Provide senior guidance to product communications teams and executives during crisis communications situations, and manage crises directly as needed, including outside normal hours.
• Manage cross-functional teams executing proactive communications campaigns.
• Guide field communications leaders and corporate teams, including analyst relations, internal communications, and investor relations, on consumer product communications.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, put customers first, learn and advocate for the company’s technology and products, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• An array of benefits and support options intended to support employees physically, financially, and emotionally, with personalized tools and expert guidance.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive