Executive Director - CTO Tech Resiliency Lead
About The Position
As a member of the Technology Resiliency team within JPMorganChase Global Technology’s Chief Technology Office, the Executive Director will help lead the firm’s global resiliency strategy, execution, and compliance. The role drives continuous improvement of the Resiliency Operating Framework in alignment with firmwide standards and regulatory obligations, and is a primary point of accountability for coordinating the operational execution of technology and business resiliency activities. The position partners with Application Owners, Site Reliability Engineering teams, Technology Resiliency Leads, business stakeholders, and others to deliver comprehensive resiliency coverage and meet firmwide risk and control standards. It supports the firm’s ability to recover critical platforms and maintain continuity during operational disruption, while supporting application and product owners delivering new and emerging technologies. The role also establishes governance standards for AI-assisted workflows used in risk reporting and issue/action-plan management, ensuring human validation where applicable, traceability and auditability, sensitive-data handling, and alignment with security, resiliency, and regulatory expectations.
Requirements
- Strong understanding of IT security principles and best practices.
- Demonstrated experience in technology risk, controls, or resiliency functions within a large-scale, complex technology environment.
- Experience facilitating complex simulations and scenario-based exercises.
- Strong verbal and written communication skills, including the ability to present to and engage senior management and executive stakeholders.
- Ability to build and sustain cross-functional partnerships across technology, business, and corporate functions, and influence stakeholders without direct authority.
- Strong critical-thinking and analytical skills, including assessing risk exposure, identifying gaps, and driving remediation.
- Experience coordinating and managing technology testing or audit-related activities, including planning, execution, and reporting.
- Ability to lead teams and develop talent while managing multiple priorities in a fast-paced environment; strong organizational skills and attention to detail.
- Experience with data analysis tools and techniques to support resiliency reporting and compliance monitoring.
- Ability to establish governance standards for AI-assisted risk reporting and issue/action-plan workflows, with traceability, auditability, and alignment to security, resiliency, and regulatory expectations.
Nice To Haves
- Financial Services industry experience.
- Experience supporting transformation, resiliency uplift, or capability-building initiatives.
- Familiarity with third-party resiliency, supplier risk, business service mapping, and dependency management frameworks.
- Experience developing executive reporting, governance metrics, dashboards, and thematic insights.
Responsibilities
- Oversee and coordinate end-to-end technology resiliency activities across CTO in alignment with firmwide policies and risk standards.
- Set reuse-first expectations for enterprise-authorized AI adoption in technology risk and controls operations to support evidence synthesis, issue analysis, and executive reporting, with human-in-the-loop validation and appropriate handling of sensitive data.
- Provide domain expertise and guidance to application and product owners on applicable risk, control, and policy requirements.
- Coordinate and manage Technology Resiliency testing events, including planning, execution, and stakeholder communication for Maximum Exposure Point of Concentration (MEPC) testing across CTO products.
- Collaborate with Application Owners, Product Owners, Engineers, Tech and Business Control Managers, and Software Reliability Engineers to integrate resiliency practices across the firm.
- Develop and maintain compliance reporting and dashboards that provide visibility into resiliency metrics and objectives; communicate accurately and promptly with stakeholders and leadership using functional-report data.
- Support regulatory exams, audits, and Second Line compliance initiatives, ensuring functional reports align with compliance requirements.
- Establish governance standards for AI-assisted workflows in risk reporting and issue/action-plan management, ensuring traceability, auditability, and alignment with security, resiliency, and regulatory expectations.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
