Executive Director - CTO Tech Resiliency Lead

JPMorganChase • Jersey City, NJ

13d

About The Position

As a member of the Technology Resiliency team within JPMorganChase Global Technology’s Chief Technology Office, the Executive Director will help lead the global resiliency strategy, execution, and compliance. The role drives continuous improvement of the Resiliency Operating Framework and alignment with firmwide standards and regulatory obligations, while serving as a primary point of accountability for coordinating operational execution of technology and business resiliency activities. The position partners with application and product owners, Site Reliability Engineering teams, Technology Resiliency Leads, and business stakeholders to provide comprehensive resiliency coverage and adherence to firmwide risk and control standards. This work supports recovery of critical platforms and continuity during operational disruptions.

The role also promotes reuse-first adoption of enterprise-authorized AI in technology risk and controls operations, with human-in-the-loop validation and appropriate sensitive-data handling. It establishes governance for AI-assisted risk reporting and issue/action-plan workflows, including traceability, auditability, and alignment with security, resiliency, and regulatory expectations.

Requirements

• Strong understanding of IT security principles and best practices.
• Demonstrated experience in technology risk, controls, or resiliency functions within a large-scale, complex technology environment.
• Experience facilitating complex simulations and scenario-based exercises.
• Strong verbal and written communication skills, including the ability to present to and engage senior management and executive stakeholders.
• Ability to build and sustain cross-functional partnerships across technology, business, and corporate functions, and influence stakeholders without direct authority.
• Strong critical-thinking and analytical skills, including the ability to assess risk exposure, identify gaps, and drive remediation.
• Experience coordinating and managing technology testing or audit-related activities, including planning, execution, and reporting.
• Ability to lead teams and develop talent while managing multiple priorities in a fast-paced environment, with strong organizational skills and attention to detail.
• Experience with data analysis tools and techniques for resiliency reporting and compliance monitoring.
• Experience establishing governance standards for AI-assisted workflows used in risk reporting and issue/action-plan management, with traceability, auditability, and alignment to security, resiliency, and regulatory expectations.

Nice To Haves

• Financial Services industry experience.
• Experience supporting transformation, resiliency uplift, or capability-building initiatives.
• Familiarity with third-party resiliency, supplier risk, business service mapping, and dependency management frameworks.
• Experience developing executive reporting, governance metrics, dashboards, and thematic insights.

Responsibilities

• Oversee and coordinate end-to-end technology resiliency activities across the Chief Technology Office, aligned with firmwide policies and risk standards.
• Set reuse-first expectations for enterprise-authorized AI adoption in technology risk and controls operations, including human-in-the-loop validation and appropriate handling of sensitive data.
• Provide domain expertise and guidance to application and product owners on applicable risk, control, and policy requirements.
• Plan, execute, and coordinate Technology Resiliency testing events, including Maximum Exposure Point of Concentration (MEPC) testing across CTO products, and communicate with stakeholders.
• Collaborate with application owners, product owners, engineers, Technology and Business Control Managers, and Software Reliability Engineers to integrate resiliency practices.
• Develop and maintain compliance reports and dashboards that provide visibility into resiliency metrics and objectives.
• Communicate timely and accurate information to stakeholders and leadership using functional report data.
• Support regulatory examinations, audits, and second-line compliance initiatives, ensuring functional reports meet compliance requirements.
• Establish governance standards for AI-assisted risk reporting and issue/action-plan workflows, ensuring traceability, auditability, and alignment with security, resiliency, and regulatory expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed