Executive Director, Claims

Reinsurance Group of America•Chesterfield, MO

3d•$126,710 - $188,840•Remote

About The Position

Leads and manages the department responsible for U.S. mortality markets claims providing the business expertise required to ensure appropriate client service, internal controls, reporting and claims administration practices. Provides guidance for client company claims audit function. Establishes strategic plans, objectives, goals and processes to ensure claims practices are competitive, effective and protective of RGA Re's long-term success. Ensures department alignment and coordination with all other areas of the company to achieve corporate business strategies and vision. As a member of the Operations Leadership Team, contributes to the establishment of division guidelines and direction and contributes to the Operations organization through strategy, definition and implementation.

Requirements

Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent work experience in insurance/reinsurance Required
10+ Years experience in insurance/reinsurance including 5+ years direct life and/or health claim experience Required
5+ Years management experience Required
Intermediate Microsoft Office and SQL skills. Required
Advanced ability to comprehend and interpret insurance and contract documents Required
Advanced knowledge of broad business practices Required
Highly advanced ability to employ methodologies for analyzing and improving business processes. Required
Highly advanced people management skills, demonstrating the ability to lead, mentor, and develop associates; including the ability to delegate key areas of responsibility Required
Highly advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received Required
Highly advanced investigative, analytical and problem solving skills Required
Expert ability to balance detail with departmental goals/objectives Required
Advanced skills in customer relationship management and change management Required
Highly advanced ability to translate business needs and problems into viable/accepted solutions Required

Nice To Haves

Graduate work, MBA, FLMI, ALHC or other relevant professional designation Preferred
3+ Years managing direct life and/or health claims staff Preferred
10+ Years direct life and/or health claim experience Preferred
Reinsurance industry knowledge Preferred

Responsibilities

Directs and leads the activities of the US mortality markets claims staff, assuring thorough review of targeted claims, timely and accurate financial reporting and prompt, efficient service to client companies.
Directs and supports the management and direction of claim practices to ensure identification and resolution of unfavorable trends in ceding company underwriting and claims handling. Ensures claims practices and procedures are developed to minimize exposure to undesirable or unanticipated outcomes and provide superior client service.
Provides guidance to external client company audit functions relating to proper client claims administration of reinsurance transactions. Reviews reports and other documentation produced from those audits.
Works with all departments within the Operations division and other departments within RGA to identify and resolve problems/issues. Develops relationships with client companies and seeks resolutions to ensure customer satisfaction.
Works with Change Management to prioritize projects on the basis of costs vs. benefits.
Leads and manages the activities of department management in all aspects of supervisory duties, including, but not limited to hiring, training, evaluating, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and gives guidance on associate development.
Collaborates with all departments in the Operations division and departments throughout RGA to identify and resolve problems/issues. Develops relationships with client companies and seeks resolutions to ensure timely, accurate reporting while maintaining a high degree of customer satisfaction.
Participates and collaborates with other members of the US Operations leadership team to develop goals/plans/budgets that align with division and company objectives and then manages to those expectations.
Represents RGA Re, as an expert in reinsurance claims expertise, at industry meetings and exercises influence, as appropriate, with customers, competitors, retrocessionaires.
Serves as a member of the Operations leadership team, including setting strategic and tactical direction, division goals and objectives, and development of joint plans to achieve goals and objectives. Manages department within budget guidelines.