Director Claims Management
About The Position
Lead strategy. Protect the organization. Influence outcomes. At ChristianaCare, our mission is to serve together with love and excellence. As Director of Claims Management, you’ll play a critical leadership role in protecting one of the nation’s leading health systems by directing complex professional and general liability claims, shaping litigation strategy, and partnering with executive leadership to minimize organizational risk while supporting exceptional patient care. Reporting to the Vice President of Risk Management, you’ll lead the claims management function, oversee high-profile litigation, collaborate with physicians, clinical leaders, legal partners, and insurers, and help drive informed decisions that strengthen our organization.
Requirements
- Bachelor’s degree required; Juris Doctor (JD) strongly preferred.
- Seven or more years of progressive experience in claims management, litigation management, or healthcare liability.
- Experience managing outside defense counsel, insurance carriers, brokers, and complex litigation.
- Demonstrated leadership experience managing professional teams.
- Strong business judgment, negotiation, and strategic decision-making skills.
- Healthcare experience strongly preferred.
Nice To Haves
- CPCU, ARM, or other insurance/risk management designation.
- Experience with captive insurance programs or reinsurance.
- Familiarity with the London insurance market.
Responsibilities
- Lead the full lifecycle of professional and general liability claims from intake through resolution.
- Direct and mentor a team of Claims Specialists and litigation support professionals.
- Partner with outside defense counsel to develop litigation strategy, manage legal spend, and achieve favorable outcomes.
- Collaborate with Risk Management, Finance, executive leadership, insurance carriers, brokers, consultants, and actuaries on claims strategy, reserve analyses, and loss projections.
- Guide complex claims investigations while identifying opportunities for early resolution and cost containment.
- Present claims trends, reserve analyses, and litigation metrics to executive leadership and Board committees.
- Support enterprise initiatives focused on patient safety, risk reduction, and continuous process improvement.
- Ensure compliance with insurance reporting requirements and contractual obligations.
Benefits
- Annual incentive bonus
- Collegial space where innovation is valued
- Annual membership to care.com
- Access to backup care services for dependents through Care@Work
- Retirement planning services
- Financial coaching
- Fitness and wellness reimbursement
- Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
- Medical/dental/vision benefits are available to our caregivers on their first day of employment
- 403(b)
- Defined contribution plan
- Health insurance
- Paid time off
- Retirement
- Employee assistance program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
