Claims Director

MegaCorp Logistics•Wilmington, NC

3d•$125,000 - $150,000•Onsite

About The Position

The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic leadership for claims operations, team performance, process improvement, and complex claim resolution while partnering with internal and external stakeholders to minimize risk, maximize recovery opportunities, and ensure exceptional customer service.

Requirements

High school diploma or GED required
Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required
Advanced experience handling complex, high-value, escalated, or sensitive cargo and property damage claims required
Three (3) or more years of leadership experience managing claims professionals required
Experience developing claims reporting, analytics, dashboards, KPIs, and operational recommendations required
Experience using claims management systems, transportation management systems, ERP systems, or related business software required
Ability to see, hear, and communicate clearly
Ability to use hands and fingers for computer, phone, and clerical tasks
Ability to work at a computer workstation for extended periods
Reading comprehension of complex contracts, claims files, and legal documents
Strong analytical thinking and problem-solving abilities
Judgment and decision-making skills
Written and verbal communication skills
Ability to manage multiple priorities and deadlines
Attention to detail and accuracy
Ability to interpret financial information, contractual obligations, and operational data

Nice To Haves

Bachelor’s degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies, or a related field preferred
Five (5) or more years of leadership experience preferred
Experience working cross-functionally with Legal, Sales, Operations, Finance, insurance representatives, carriers, and customers preferred
Ability to travel occasionally as business needs require

Responsibilities

Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel
Manage the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims, serving as the primary escalation point for complex, high-value, or sensitive matters
Review and analyze contracts, bills of lading, invoices, insurance policies, carrier agreements, claim documentation, and supporting records to evaluate liability, contractual obligations, coverage, recovery opportunities, settlement strategies, and business risk
Approve claim settlements and denials within authority limits and coordinate escalations as necessary
Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely, cost-effective claim resolutions
Ensure accurate claim documentation, reporting, file maintenance, status tracking, and recordkeeping while monitoring claim aging, workload distribution, exposures, recoveries, trends, and departmental performance metrics
Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights for leadership while identifying trends related to cargo loss, shortages, damages, carrier performance, customer disputes, documentation gaps, and claim outcomes
Implement process improvements to reduce claim exposure, strengthen documentation, improve recoveries, and increase operational efficiency
Develop and maintain claims policies, procedures, training materials, best practices, and standard operating procedures
Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues, improve business processes, and support cargo protection, claims prevention, and risk mitigation initiatives
Hire, train, coach, mentor, and develop Claims Department employees while managing performance, workload allocation, accountability, and succession planning
Maintain a professional, customer-focused, and business-minded approach while protecting and promoting the company's reputation
Perform other duties as assigned