Director, Claims

Safety National•Saint Louis, MO

4d•Hybrid

About The Position

At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally. Ready to grow with us? Apply today! Follow this link to view all of our available careers and apply: https://www.safetynational.com/careers-page/ This opportunity is in the Claims Department. Our Claims Department oversees both high-exposure workers’ compensation and liability claims. As an unbundled carrier, we work actively with third-party administrators (TPAs) and self-administered accounts to assist in guiding claims to a successful resolution. As an excess carrier, the catastrophic claims we handle keep our group challenged, but the uniqueness provides plenty of growth opportunities. Role Description: As the Director, Claims, you will play a critical leadership role overseeing Excess Workers’ Compensation claims operations while managing and developing a team of Claims Managers and Analysts. In this role, you will be responsible for handling complex excess workers’ compensation claims from assignment through closure, while providing strategic oversight of claim evaluation, reserving, settlement negotiations, litigation management, and third-party administrator (TPA) performance. You will collaborate closely with underwriting, medical management, reinsurance, and executive leadership to ensure high-quality claim outcomes, effective risk management, and exceptional service to our customers. You will lead regional claims operations by directing claim assignments, conducting quality reviews and audits, overseeing aggregate claim administration, monitoring reserve and settlement authority compliance, and supporting the professional growth of claims staff. Your expertise will help drive operational excellence, maintain strong broker and client relationships, and contribute to the continued success of Safety National’s Workers’ Compensation Claims organization.

Requirements

Bachelor’s degree from an accredited college or university is required
10 or more years of Workers’ Compensation claims adjusting experience with an insurance carrier or Third-Party Administrator
Demonstrated experience supervising claims professionals and managing regional claims operations
Strong knowledge of workers’ compensation claim handling, reserving practices, settlement negotiations, litigation management, and medical management strategies
Experience working with TPAs, self-administered accounts, and large-loss claim oversight
Strong organizational, analytical, written, and verbal communication skills
Proficiency with Microsoft Excel, Word, and Outlook
Must be a motivated, self-starter with the ability to work independently
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Nice To Haves

Experience handling Excess Workers’ Compensation claims is strongly preferred
Prior supervisory experience is preferred
Experience adjusting Workers’ Compensation claims across multiple jurisdictions
Experience managing aggregate excess workers’ compensation claims and coordinating claim activity across specific and aggregate exposures
Experience partnering with underwriting teams regarding account analysis, statutory developments, and complex client matters

Responsibilities

Overseeing Excess Workers’ Compensation claims operations
Managing and developing a team of Claims Managers and Analysts
Handling complex excess workers’ compensation claims from assignment through closure
Providing strategic oversight of claim evaluation, reserving, settlement negotiations, litigation management, and third-party administrator (TPA) performance
Collaborating closely with underwriting, medical management, reinsurance, and executive leadership
Ensuring high-quality claim outcomes, effective risk management, and exceptional service to our customers
Leading regional claims operations by directing claim assignments, conducting quality reviews and audits, overseeing aggregate claim administration, monitoring reserve and settlement authority compliance
Supporting the professional growth of claims staff
Driving operational excellence
Maintaining strong broker and client relationships
Contributing to the continued success of Safety National’s Workers’ Compensation Claims organization
Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.