Executive Collection Spec

Norwegian Cruise Line•Miami, FL

About The Position

The Executive Collection Spec supports private touring across all three Norwegian Cruise Line Holdings brands. The role manages guest, travel-partner, and reservations inquiries; works with ground operators worldwide to design customized tours and transfers; researches arrangements and quotes; and presents pricing and service options. It confirms services, records confirmed arrangements in the NVS system, and follows up on delivery. The position also maintains standard private offerings and pricing, creates and updates tour programs, supports onboard Destination Services and Shore Excursions teams, organizes VIP and other special arrangements, and performs related duties as assigned.

Requirements

Bachelor's degree in a related field, or an equivalent combination of education and relevant experience.
At least 2 years of professional experience in the travel industry, including land tours and shore excursions.
Knowledge and competency with NVS/Seaware, Microsoft Office, Word, Excel, and Microsoft Query.
Ability to assimilate and summarize details to support decision-making.
Ability to meet departmental and organizational standards in a fast-paced, multitasked, deadline-driven environment.
Ability to work in a team-driven environment and take immediate responsibility for projects.
Strong customer service, written and verbal communication, and interpersonal skills.
Ability to complete assignments independently with detail-oriented, well-organized work.

Nice To Haves

Strong understanding of different ports and destinations.

Responsibilities

Manage high volumes of private touring and ADA requests across all three brands, ensuring requests are reviewed and answered promptly.
Communicate with ground operators worldwide to design guest experiences and gather information for Executive Collection inquiries.
Research guest and travel-partner inquiries, determine arrangements with ground operators, and obtain quotes.
Develop pricing structures from research and present them to guests or travel partners.
Oversee standard private offerings and maintain their cost and retail pricing.
Create tailored private tours and transfers to and from ships or hotels.
Create or customize pre- and post-land and overland programs worldwide.
Provide guests, travel partners, and the reservations team with detailed information about private requests.
Explain available options, services, and retail prices before confirming arrangements.
Enter confirmed private arrangements into guests' booking accounts in the NVS system.
Share confirmed arrangement details and support Destination Services and Shore Excursions Managers onboard with existing and new requests.
Clear Executive Collection waitlists.
Organize VIP transfers, private tours, and special arrangements for the International Reservations Department when requested.
Update the Executive Collection Retail Master pricing and ensure information is available to the NCL Shorex team and onboard Shore Excursions Managers.
Assist the Entertainment Department with transfers and special arrangements for lecturers and media groups.
Manage and update the turnaround ground-operator contact list for corporate offices and relevant onboard management.
Attend meetings and industry functions as required.
Provide onboard Destination Services Managers with relevant information about customized tours, transfers, and ground operators.
Build and update tour programs in MXP throughout the year.
Perform other job-related functions as assigned.