Executive Collection Spec

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

The Executive Collection Spec supports private touring across all three Norwegian Cruise Line Holdings brands. The role manages guest and reservation inquiries, assists guests and travel partners in designing custom experiences in ports of call, coordinates arrangements with ground operators worldwide, and confirms and follows up on the delivery of services. The position researches requests, obtains quotes, develops pricing, maintains standard private offerings and pricing information, and arranges customized tours, transfers, and pre-, post-, and overland programs. It also records confirmed arrangements in the NVS system, supports onboard Destination Services and Shore Excursions Managers, organizes VIP and other special arrangements, updates tour programs and operator contact lists, and provides information to relevant teams.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience.
At least 2 years of professional experience in the travel industry, including land tours and shore excursions.
Knowledge and competency in NVS/Seaware, Microsoft Office, Word, Excel, and Microsoft Query.
Ability to assimilate and summarize details to support decision-making.
Ability to meet departmental and organizational standards in a fast-paced, multitasked, deadline-driven environment.
Ability to work in a team-driven environment and take immediate responsibility for projects.
Strong customer service, written and verbal communication, and interpersonal skills.
Ability to complete assignments independently with detail-oriented, well-organized work.

Nice To Haves

Strong understanding or knowledge of different ports and destinations.

Responsibilities

Manage high volumes of private touring and/or ADA requests from guests and travel partners across all three brands, ensuring requests are reviewed and answered promptly.
Communicate with ground operators worldwide to design guest experiences and obtain information needed to respond to Executive Collection inquiries.
Research inquiries, determine arrangements, and obtain quotes by communicating with ground operators.
Develop pricing structures based on research and present them to guests or travel partners for sale.
Oversee standard private offerings and maintain their cost and retail pricing.
Create tailored private tour requests and transfers to and from ships or hotels.
Create or customize pre- and post-land and overland programs worldwide.
Provide guests, travel partners, and the reservations team with detailed information about private requests.
Clearly communicate service options and retail prices before confirming arrangements.
Enter confirmed private arrangements into guests’ booking accounts in the NVS system.
Share confirmed and new private arrangement details with onboard Destination Services and Shore Excursions Managers and provide support to them.
Clear Executive Collection waitlists.
Organize VIP transfers, private tours, and special arrangements for the International Reservations Department when requested.
Update the Executive Collection Retail Master pricing and make information available to the NCL Shorex team and onboard Shore Excursions Managers.
Assist the Entertainment Department with transfers and special arrangements for lecturers and media groups.
Manage and update the Turnaround Ground Operator contact list for corporate offices and relevant onboard management.
Attend meetings and industry functions as required.
Provide onboard Destination Services Managers with relevant information about customized tours, transfers, and ground operators.
Build and update new and existing tour programs in MXP throughout the year.
Perform other job-related functions as assigned.