Executive Clinical Account Specialist 1

Johnson & Johnson Innovative Medicine•Irvine, CA

1d•$137,280 - $143,980•Onsite

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Requirements

Bachelor's degree in Biomedical Engineering or a related field and 4 years of experience in job offered or in an Executive Clinical Account Specialist – related occupation.

Responsibilities

Provide expert clinical product and technical assistance, consultancy and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System components and associated software modules and RF generators) during case procedures within an assigned geography.
Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.
Collaborate with peers to share best innovative industry practices to increase value for customers.
Use consultative selling techniques to identify potential transfer-of-value opportunities within the account.
Create awareness of BWI solutions and facilitate upper management contact with the key decision makers to drive incremental business, all this by creating sustainable relationships and networks of collaboration inside each customer account.
Maximize customer case support capability through proper planning and scheduling.
Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.
Develop and share best practices with US Field Sales and Service colleagues, and internal partners.
Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
Stay current on company products instructions for use (IFU), best practices, and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high-stress environment.
Maintain composure and problem-solving focus during stressful interactions.
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during operation room sessions.
Provide mentoring for new BWI commercial team members as requested on the role of “Field Trainer”.
Manage account documentation, compliance training requirements, expense reporting, and Company system input.
Maintain Safe Fleet standards according to Company guidelines.
Ensure subordinates follow all Company guidelines related to Health, Safety, and Environmental practices and that all resources needed to do so are available and in good condition.
Ensure personal and Company compliance with all Federal, State, local, and Company regulations, policies, and procedures.

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation – 120 hours per calendar year
Sick time - 40 hours per calendar year (or 48/56 hours in CO/WA)
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Medical insurance
Dental insurance
Vision insurance