Executive Briefing Center Administrator

GDR Group•Palo Alto, CA

36d

About The Position

GDR Group is seeking a technical, customer-oriented Executive Briefing Center (EBC) Administrator to oversee the efficient operation of meeting rooms and executive meetings. The ideal candidate will be a proactive problem-solver with exceptional interpersonal and communication skills. This critical role will oversee a comprehensive suite of Executive Briefing Center (EBC) services, including: · Manage EBC Technology, Service, and Solution Globally. · Oversee local (Palo Alto, CA) and remote (Reston, San Jose, Singapore, London) EBCs, collaborating closely with remote onsite engineers or stakeholders. · Handle Events, EBC meetings, CEO Coffee Talks, and Webinars. · Manage and optimize the day-to-day operations of the Executive Briefing Centers globally. · Ensure meeting rooms are fully equipped, clean, and ready for use. · Oversee maintenance and upkeep of meeting room equipment and technology. · Coordinate room scheduling, reservations, and room readiness. · Manage room setups and configurations to meet various meeting requirements.

Requirements

Key product knowledge requirements include: Briefing Source - Echo Vision; Zoom Service and Administration; Logitech Video Conference System Setup and Support; Google Workspace Service and Administration; Symantec VIP; AV (DSP, cameras, microphones, speakers, projectors, and displays); and Video Conferencing Technology, Integration, and Solutioning.
In-depth understanding of Windows, Mac, Android, and IOS on Server, Client, and Mobile computing environments.
A bachelor's degree is preferred, or equivalent years of experience in lieu of a degree may be considered.
Required: 2+ years of relevant experience supporting events, AV platforms, or enterprise communication solutions.
Proven track record of success in a fast-paced, results-oriented environment.
Strong leadership and team management skills with a focus on building a high-performing team.
Excellent communication, collaboration, and interpersonal skills with the ability to influence and build strong relationships with internal and external partners.
Strong analytical and problem-solving skills with the ability to identify and resolve complex technical issues.
Proficiency in project management methodologies and best practices.
Experience working in a global environment.

Nice To Haves

Preferred: Experience in executive briefing centers, conference room technology, or white-glove onsite support.

Responsibilities

Provide comprehensive support and manage executive meetings, including logistics, technical setup, and troubleshooting.
Key liaison between IT/GTO, Marketing team, and end-users for EBC services, support, and solutions.
Work closely with executive assistants, IT/GTO, and divisions to ensure smooth operations.
Manage and maintain AV equipment, VC Meeting Rooms, and systems, including troubleshooting and maintenance.
Work independently and collaborate with External and Internal IT/GTO onsite and global remote team members to ensure seamless meeting execution.
Support additional AV/IT needs from IT/GTO upon request.
Collaborate with OEM, service manufacturers, or providers to influence future roadmaps to meet end-user requirements and business priorities.
Provides creative solutions to technical problems
Handles multiple incoming priorities effectively
Participates in problem resolution, data entry, data tracking, and issue follow-up
Completes ongoing documentation of new processes and procedures
Communicates downtimes, upgrades, and essential information to appropriate leadership
Encourages, maintains, and develops a professional business relationship with internal and external teams by providing prompt, efficient, and professional service always
May be a resource for other technical teams or end users
Participate in the development of end-user training materials
Provides after-hours, on-call, and holiday support as required
Other duties as requested or required