Executive AV Support

TEKsystems•New York, NY

4d•$28 - $33•Onsite

About The Position

This role is responsible for independently operating, maintaining, analyzing, troubleshooting, repairing, and managing AV systems and peripherals. The position involves daily checks of conference rooms to ensure functionality, owning pre-meeting AV checks for high-profile and executive meetings, and assisting with scheduling AV support for these events. The role requires the ability to troubleshoot, upgrade, and replace AV components, with a clear understanding of audio-visual signal flow. Familiarity with industry-leading vendor equipment, coordinating external vendor support, and adhering to standard business practices and performance metrics are essential. The role also involves managing client pitch expectations and technology support, with a strong understanding of Crestron, Poly, and Cisco AV endpoints, as well as video conferencing platforms like Zoom, Teams, Blue Jeans, and WebEx. Live event production and support experience, along with consistent and accurate AV inventory management, are also key components of this position. Real-time communication of any high-profile event issues is expected.

Requirements

Corporate AV experience.
Exemplary communication and follow-up skills.
Ability to work well individually or in a team setting.
Outstanding customer service and the ability to build working relationships with business stakeholders.
Strong understanding of Crestron, Poly and Cisco AV endpoints.
Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms.
Live event production and support experience.
Familiarity with Service now ticketing.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Physically able to talk on the phone and input data simultaneously.
Ability to lift or move 40 lbs. or greater.
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.

Nice To Haves

Industry Certification (preferred)
Certified Technology Specialist - CTS
Doer – Very strong technically so we can fix and handle issues internally, engages with our vendors to schedule repairs, when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours and offsite for agency events.
Thinker – Looking ahead for potential issues, eyes, and ears open for new IT opportunities, investigating new technology, and raising it to the attention of AV team leaders.
Relationship Builder – Excellent customer service skills, ability to understand the business and speak their language, and build relationships with heads of new business, finance, digital, events, accounts, and executive assistants so we know what’s in the pipeline before it happens.

Responsibilities

Independently operate, maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.
Perform daily morning checks of all conference rooms to proactively identify issues and ensure they are in working order.
Own pre-meeting AV checks for high-profile events and VIP/executive video meetings.
Assist with the scheduling of AV support for high-profile events and VIP/executive meetings.
Troubleshoot, upgrade and/or replace AV components.
Demonstrate a clear understanding of audio-visual signal flow troubleshooting.
Coordinate external vendor support when required.
Complete familiarity with and adherence to standard business practices and procedures.
Fully meet key support performance metrics and SLAs.
Consult, manage, and possibly lead client pitch expectations and technology support.
Perform consistent and accurate AV inventory management.
Provide real-time communication of any high-profile event issues.