AV Concierge Support

TEKsystems•New York, NY

4d•$28 - $33•Onsite

About The Position

This role involves independently operating, maintaining, analyzing, troubleshooting, repairing, and managing AV systems and peripherals. The AV Concierge Support will perform daily morning checks of all conference rooms to proactively identify issues and ensure they are in working order for the day’s meetings. This position will also own pre-meeting AV checks for high-profile events and for VIP/executive video meetings, and assist with the scheduling of AV support for these events. The role requires the ability to troubleshoot, upgrade, and/or replace AV components, with a clear understanding of audio-visual signal flow troubleshooting and familiarity with industry-leading vendor equipment. The AV Concierge Support will coordinate external vendor support when required, adhere to standard business practices and procedures, and fully meet key support performance metrics and SLAs. Familiarity with Service Now ticketing is expected. The role may also consult, manage, and possibly lead client pitch expectations and technology support. A strong understanding of Crestron, Poly, and Cisco AV endpoints, as well as familiarity with Zoom, Teams, Blue Jeans, and WebEx video conferencing platforms, is necessary. Live event production and support experience, along with consistent and accurate AV inventory management, are also key components of this role. Real-time communication of any high-profile event issues is expected.

Requirements

Corporate AV experience.
Exemplary communication and follow-up skills.
Ability to work well individually or in a team setting.
Outstanding customer service and the ability to build working relationships with business stakeholders.
Strong technical skills to fix and handle issues internally.
Willingness to engage with vendors to schedule repairs when necessary.
Willingness to continually visit assigned spaces ensuring all equipment is up and running.
Willingness to work after hours and offsite for agency events.
Ability to look ahead for potential issues.
Ability to investigate new technology and raise it to the attention of AV team leaders.
Ability to understand the business and speak their language.
Ability to build relationships with heads of new business, finance, digital, events, accounts, and executive assistants.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Physically able to talk on the phone and input data simultaneously.
Ability to lift or move 40 lbs. or greater.
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.
Troubleshooting
Audiovisual
Customer service
Technical support
CISCO
AV codec
Hardware support
Video conferencing
Cabling
Installation
Audio
Polycom
Strong understanding of Crestron, Poly and Cisco AV endpoints.
Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms.
Familiarity with Service now ticketing.

Nice To Haves

Industry Certification (preferred)
Certified Technology Specialist - CTS

Responsibilities

Independently operate, maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.
Perform daily morning checks of all conference rooms to proactively identify issues and ensure they are all in working order for the day’s meetings.
Own pre-meeting AV checks for high-profile events as well as for VIP / executive video meetings.
Assist with the scheduling of AV support for high-profile events as well as for VIP / executive meetings.
Troubleshoot, upgrade and /or replace AV components.
Troubleshoot audio-visual signal flow.
Coordinate external vendor support when required.
Complete familiarity with—and adherence to—standard business practices and procedures.
Fully meet key support performance metrics and SLA’s.
Consult, manage, and possibly lead client pitch expectations and technology support.
Perform live event production and support.
Manage AV inventory consistently and accurately.
Communicate any high-profile event issues in real time.