AV Support Specialist

TEKsystems • Watertown, MA

1d • $40 - $50 • Onsite

About The Position

Assist with the planning, coordination, and execution of virtual, hybrid, and in-person events. Partner with stakeholders to understand event objectives and recommend appropriate AV and conferencing solutions. Support the configuration, testing, and deployment of event technologies, including Zoom Meetings, Zoom Webinars, Zoom Rooms, and integrated AV systems. Coordinate technical rehearsals, speaker readiness sessions, and event support resources. Monitor live events and assist with troubleshooting and issue resolution to ensure a seamless participant experience. Participate in post-event reviews and contribute recommendations for process and service improvements. Assess event requirements and help design AV and conferencing solutions that align with business needs. Configure and validate event platforms, room technology, audio/video systems, and support workflows. Develop and maintain technical documentation, runbooks, and support procedures. Collaborate with vendors and internal support teams to ensure successful event delivery.

Requirements

• Audio Visual & Event Technology Support
• Video Conferencing Platforms
• AV Troubleshooting & Technical Support
• Event Coordination
• Customer Service & Stakeholder Engagement
• Vendor Collaboration
• Strong Verbal and Written Communication
• Ability to work effectively in fast-paced, high-visibility environments

Responsibilities

• Conduct technical testing and readiness reviews.
• Support speaker onboarding, training, and rehearsals.
• Coordinate on-site and virtual event support resources.
• Monitor event performance using conference management and monitoring tools.
• Document issues, resolutions, and lessons learned to improve future events.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed