AV Specialist

Hitachi•Santa Clara, CA

2d•Onsite

About The Position

The Executive Briefing Center (EBC) AV Support Specialist is responsible for delivering a seamless technology experience for customers, executives, and partners visiting the Hitachi Executive Briefing Center. This role provides hands-on audiovisual, meeting room, and technical support while ensuring all presentations, demonstrations, and customer engagements run flawlessly. The ideal candidate is customer-focused, technically proficient, detail-oriented, and able to remain calm under pressure while supporting high-visibility executive and customer meetings.

Requirements

3 - 5 years of experience supporting audiovisual systems, conference rooms, or executive meeting spaces.
Experience with Microsoft Teams, Zoom, and video conferencing technologies.
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication skills.
Ability to prioritize multiple requests in a fast-paced environment.
Comfortable supporting executives, customers, and senior leadership.

Nice To Haves

Experience supporting an Executive Briefing Center, Experience Center, or Conference Center.
Knowledge of Crestron, Extron, Cisco, Poly, or similar AV platforms.
Familiarity with digital signage and presentation technologies.
Event support experience.

Responsibilities

Set up, test, and operate audiovisual equipment for customer briefings, executive meetings, and special events.
Support video conferencing platforms including Microsoft Teams, Zoom, and Webex.
Troubleshoot displays, projectors, microphones, cameras, speakers, and presentation systems.
Provide real-time technical support during live meetings and presentations.
Ensure all meeting room technology is fully operational prior to customer arrival.
Conduct daily inspections of meeting rooms and collaboration spaces.
Prepare presentation materials and ensure content displays properly.
Coordinate room setups according to meeting requirements.
Assist presenters with connectivity, presentation delivery, and demonstration support.
Maintain a professional customer-facing presence during executive and customer visits.
Manage inventory of AV equipment and peripherals.
Coordinate repairs and maintenance with vendors and internal IT teams.
Document technical issues and resolutions.
Recommend technology upgrades and improvements to enhance the customer experience.
Support executive meetings, customer briefings, partner events, and virtual/hybrid events.
Assist with event setup, breakdown, and technical rehearsals.
Provide onsite support for special events and demonstrations.