Executive AV Support Specialist, Investments

Liberty Mutual Insurance•Boston, MA

1d•Hybrid

About The Position

This role is for an Executive Audio-Visual Technician that will provide high-quality audio-visual support for conference rooms and executive meetings, and hybrid/virtual engagements across Boston and New York City office locations. This role requires strong technical knowledge, excellent communication skills, and the ability to deliver seamless AV experiences for high-visibility events. The technician will serve as a primary resource for equipment setup, meeting management, live event operation, troubleshooting, and preventative maintenance within conference rooms and executive spaces. The ideal candidate is proactive, customer-focused, and able to operate independently while coordinating with cross-functional teams, senior leaders, and technical partners. The work arrangement for this role is hybrid/Boston. Regular travel between Boston and NYC is required.

Requirements

5+ years of experience in AV/IT support, event production, or a similar technical role.
Strong knowledge of video conferencing platforms (Teams, Zoom), hardware codecs, digital audio/video systems, and AV signal flow.
Experience with professional AV hardware (mixers, DSPs, microphones, switchers, cameras).
Ability to work under pressure during live events with professionalism and composure.
Strong interpersonal skills and customer-service orientation.
Ability to support executive-level meetings with confidentiality and polish.
Willingness and ability to travel frequently between Boston and NYC

Nice To Haves

Networking experience a plus
CTS certification preferred

Responsibilities

Provide full-service AV support for executive meetings, all-hands sessions, town halls, board meetings, and special events.
Manage the end-to-end AV lifecycle for events, including pre-production planning, setup, live operation, and post-event breakdown.
Coordinate and run hybrid meetings, ensuring seamless integration between in-room participants and remote attendees.
Act as the primary point of contact for event stakeholders, including executives, presenters, and meeting organizers.
Conduct pre-event tech checks (audio, video, microphones, playback, lighting, connectivity).
Provide real-time troubleshooting during live sessions to minimize disruptions.
Support webcast and streaming technology as needed.
Operate and support AV systems including video conferencing platforms (Teams/Zoom), digital displays, sound systems, switchers, control panels, cameras, and microphones.
Monitor equipment functionality during events and intervene immediately when performance issues arise.
Maintain knowledge of room control systems (Q-Sys, etc.) and collaborate with engineering teams for system-level support.
Perform scheduled preventative maintenance on conference room and event-space AV systems.
Inspect equipment for wear, calibration, firmware updates, and proper operation.
Document system issues and track resolutions through ticketing or asset management systems.
Work with vendors and facilities/IT teams to coordinate repairs and upgrades.
Keep accurate inventories of AV equipment, cables, accessories, and spares.
Deliver professional, courteous, and high-touch support to executive leadership and meeting organizers.
Translate technical concepts into clear guidance for non-technical users.
Provide training or quick-start instruction for staff on room systems and meeting technology.
Travel regularly between Boston and NYC to support executive-level meetings and corporate events.
Adapt quickly to different room setups, facility environments, and stakeholder needs across locations.