Executive Assistant to CHRO and CIO - Akron FirstEnergy Headquarters

FirstEnergy • Akron, OH

8d • Onsite

About The Position

This is a full-time, on-site position located in Akron, Ohio, supporting the Chief Human Resources Officer (CHRO) and Chief Information Officer (CIO) at FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. The role involves providing sophisticated administrative support, managing complex schedules and travel, acting as a primary point of contact for executives, and maintaining discretion with confidential information. The position requires a high degree of professionalism, organizational skills, and the ability to anticipate needs and deliver results in a fast-paced environment.

Requirements

• High school diploma or GED required
• Minimum 10 years comparable work experience required, including experience providing support to C-level executive
• Must pass company Support and Administrative Selection System (SASS) test
• Expert proficiency with Microsoft Office and Outlook Email and Calendaring; ability to design and edit graphic presentations and materials
• Excellent verbal and written communication and time management skills; proven ability to meet deadlines.
• Make appropriate, informed decisions regarding priorities and available time
• Exceptional organizational skills and impeccable attention to detail
• Must demonstrate a commitment to performance excellence
• Ability to maintain a high level of integrity and discretion in handling confidential information
• Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships
• Model active learning through continuing to develop breadth of knowledge, skills, and perspective
• Must demonstrate business acumen – have the ability to decipher priorities and make sound judgment calls
• High degree of professionalism and confidence in dealing with diverse groups of people, including Board members, senior executives, staff, employees, community leaders, customers and other external parties
• Demonstrate a team oriented and collaborative approach to work
• Ability to think creatively and with a sense of urgency to situations and events that require quick response or turnaround
• Ability to function well in a high-paced environment and switch gears at a moment’s notice
• Must have the ability to deliver quality, accurate work within established deadlines
• Excellent interpersonal skills and the ability to build relationships with stakeholders, including all levels of employees, customers and external partners
• Exceptional teamwork skills
• Strong verbal and written communication skills
• Ability to independently prioritize workloads, meet deadlines and work in pressure situations
• Ability to work in a fast-paced environment, yet maintain a continued focus on the details required to perform the essential functions of the job
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Proven ability to handle a high degree of confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Excellent customer service skills
• Ability to effectively build relationships and maintain positive interactions with all levels of employees
• Ability to maintain a high degree of confidentiality
• Ability to work independently on special assignments as directed by management
• Ability to make recommendations for process improvements, as necessary

Responsibilities

• Demonstrating a solid commitment to all aspects of safety including maintaining a safe workplace for coworkers
• Providing sophisticated calendar and travel management.
• Prioritizing inquiries and requests, while troubleshooting conflicts; making judgments and recommendations to ensure effective day to day scheduling
• Completing a broad variety of administrative tasks that facilitate the president’s ability to effectively lead the organization, including collecting and preparing information for meetings, composing and preparing correspondence, designing and producing complex documents, reports, and presentations, managing contact lists, making travel arrangements, completing expense and mileage reports, and completing special projects as assigned
• Serving as the primary point of contact with other FirstEnergy executives, for internal and external stakeholders, and for external visitors, including matters of a highly confidential or critical nature.
• Researching and prioritizing before determining the appropriate course of action, referral, or response.
• Exercising judgment to reflect the senior leader’s style and organization policy.
• Communicating directly, on behalf of the senior leader, and responding to emails, texts, phone calls outside of normal business hours, as needed
• Keeping the senior leader well informed of upcoming commitments and responsibilities, following up appropriately
• Effectively managing the senior leader’s time by reading, researching, collecting and analyzing information as needed, in advance
• Maintaining discretion and confidentiality.
• Managing information and materials of a sensitive or confidential nature
• Maintaining a well-organized filing system for key materials and reports (electronic and hard copy)
• Using excellent communication skills with good judgment
• Anticipating needs and delivering results consistently
• Displaying excellent teamwork while working with other assistants and employees
• Supporting other executives from time to time
• Assisting with other duties and responsibilities as assigned

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED