Executive Assistant I (US)

TD Bank•Charlotte, NC

13d•$33 - $49•Onsite

About The Position

The Executive Assistant I provides dedicated administrative support to executives and may also provide a broad range of administrative or general office support for a broader team. This role reports to a TDBG Vice President (VP) and provides administrative support. It may support multiple VPs and AVPs and their respective teams. The qualified administrative support performs multiple tasks and/or works on varied assignments with limited complexity. The role takes a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processes. Typically, there is interaction with internal customers/partners. The focus of work is on the completion of day-to-day or weekly processes or activities, however, it may include monthly routine activities. The role is completed with a limited degree of supervision, with some autonomy to make decisions within well-defined parameters, referring unusual items. The role may also be involved with the administration of sensitive and/or confidential material requiring discretion. It requires proficiency gained through job-related training to perform a range of duties, and has working-level knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions.

Requirements

Post-Secondary education
2+ years of experience
Requires proficiency gained through job related training to perform a range of duties
Has working level knowledge of the business unit / operational functions as well as regulatory issues/requirements for jurisdictions

Nice To Haves

May support multiple VPs and AVPs and their respective team
Takes a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processes
Typically has interaction with internal customers / partners
Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
Completes work with limited degree of supervision, has some autonomy to make decisions within well-defined parameters, refers unusual items
Role may also be involved with the administration of sensitive and/or confidential material requiring discretion
May manage office supply inventory, equipment, and other processes as required

Responsibilities

Provides a high level of administrative support ensuring quality service and professionalism at every interaction
Acts as the point of contact among executives, employees, clients and other external partners
Manages information flow in a timely and accurate manner
Maintains executives' schedules by planning and scheduling meetings, conferences, teleconferences, and travel
Manages expenses and prepares weekly, monthly or quarterly reports
Formats information for internal and external communication – memos, emails, presentations, reports
Takes minutes during meetings
Screens and directs phone calls and distribute correspondence
Supports broader team may manage office supply inventory, equipment, and other processes as required
Prioritizes and manages own workload to meet SLA requirements for service and productivity
Consistently exercises discretion in managing correspondence
Understands and applies operating policies and procedures
Ensures documentation that is prepared/completed is accurate and properly reflects business intentions and is consistent with relevant rules/regulations
Escalates non-standard or high-risk activities as necessary
Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
Ensures necessary due diligence to support the accuracy of all activities
Is knowledgeable of and complies with Bank Code of Conduct
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally