Executive Administrator

AccorHotel•New Orleans, LA

1d•Onsite

About The Position

Fairmont Hotels & Resorts is seeking an Executive Administrator to oversee Elite guest stays, ensuring a seamless and memorable experience from pre-arrival to departure. This role involves determining amenities, coordinating with the management team, and taking ownership of corporate and ownership requests. The Executive Administrator will also seek out opportunities for guest-centric experiences, work with departmental managers to implement service processes, and find innovative ways to provide anticipatory service. Administrative responsibilities include managing customer comments across various platforms, facilitating employee recognition based on guest feedback, and assisting in the planning and execution of guest and employee relations events. The role also supports the General Manager's calendar, handles administrative tasks such as e-mailing and correspondence, reviews guest reservations, manages complaints in the absence of management, and provides reports and maintains databases.

Requirements

Excellent computer skills, including a working knowledge of MS Word, Excel, and Power Point, and hospitality systems
Background in food and beverage and/or rooms in a hotel environment
Strong administrative background, preferably in a similar role in a luxury hotel
Excellent verbal and nonverbal communication skills and interpersonal skills
Must work well under pressure, be able to multitask and have strong detail oriented and organizational skills
High level of professionalism and integrity while preserving the confidentiality of the office
Attention to detail and ability to multitask in a dynamic and open work environment
Interest and ability to provide outstanding service to our internal and external customers and our suppliers, and anticipate their needs
High level of vocabulary in English, and be able to write in a stylish, professional manner, with excellent grammar
Previous managerial experience in a hospitality and/or customer relations or a similar role required
College diploma in hotel management, administration or related field

Nice To Haves

Bilingual in Spanish preferred

Responsibilities

Oversee Elite guests stays; which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay.
Determine amenities for all Elite guests and coordinate directly with management team.
Coordinate and take ownership of all corporate, ownership requests and bookings.
Seeks out opportunities for guest-centric experiences in all outlets of the hotel.
Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
Look for new/innovative ways to provide anticipatory service.
Coordinate among all departments for seamless execution of service
Manage and respond to customer comments received via the various platforms such as the electronic questionnaire system and social networks, etc.
Facilitate recognition of employees based on guest feedback
Coordinate and assist in the planning and execution of certain guest and employee relations events.
Support the management of the General Manager's calendar including booking of meetings, etc.
Perform administrative skills such as e-mailing, typing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager, and answering telephones according to Fairmont standards
Assist in reviewing guest reservations requests and correspondence via Executive Office, using property management system and revenue management principles and reports to make rate and availability decisions
Handle complaints in the absence of the General Manager and Hotel Manager and inform them of action taken and follow up required.
Assist with follow ups to guests on behalf of the General Manager.
Provides a variety of reports and maintains multiple informational databases.