Executive Administrative Assistant

Grand View Lodge • Nisswa, MN

2d • $25 - $30

About The Position

Grand View Lodge is seeking a detail-oriented, proactive, and technology-driven Executive Administrative Assistant to provide high-level administrative and operational support to the Managing Director and Executive Leadership Team. The position involves coordinating executive schedules, documenting meetings, analyzing guest feedback, compiling reports, and supporting operational initiatives to help leadership stay informed, organized, and efficient.

The role also supports leadership meetings, company events, training sessions, special projects, and the company’s donation program. It collects and reports guest feedback, identifies trends and service-improvement opportunities, and tracks departmental follow-ups and guest concern resolutions. The assistant uses multiple technology platforms and software systems, manages competing priorities independently, and looks for ways to improve administrative processes and efficiency.

Grand View Lodge is part of Cote Hospitality, a family-owned company focused on growth, innovation, exceptional guest service, and investing in its people. Its COTECares philosophy emphasizes belonging, collaboration, respect, and a positive work environment.

Requirements

• Exceptional organizational skills and ability to manage multiple competing priorities in a fast-paced environment.
• Strong technological aptitude and confidence using multiple software applications, reporting platforms, and digital systems.
• Advanced proficiency in Microsoft Office, particularly Excel, Outlook, Word, PowerPoint, and Teams.
• Strong analytical skills and ability to compile, interpret, and present data clearly.
• Excellent written communication skills, including accurate note-taking, summarizing discussions, and preparing professional correspondence.
• Outstanding attention to detail, accuracy, and follow-through.
• Ability to handle sensitive and confidential information with discretion and sound judgment.
• Strong time management skills and ability to meet deadlines with minimal oversight.
• Proactive, resourceful, and solutions-oriented approach.
• Ability to adapt quickly to changing priorities and business needs.
• Strong interpersonal skills and ability to communicate professionally with individuals at all organizational levels.
• Willingness to learn new systems, embrace technology, and continuously improve processes.
• Minimum of 3 years of administrative, executive support, office management, or related professional experience preferred.
• Proficiency in Microsoft Office Suite required.

Nice To Haves

• Previous experience supporting executive leadership or senior management is strongly preferred.
• Experience in hospitality, resort operations, or a guest-focused environment is a plus.
• Strong Excel and reporting skills preferred.
• Experience using guest feedback platforms, data reporting tools, or business management systems preferred.
• Associate’s or bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred; equivalent professional experience will be considered.

Responsibilities

• Provide daily administrative support to the Managing Director and Executive Leadership Team.
• Manage calendars, schedule meetings, coordinate travel, and organize executive correspondence and approvals.
• Prepare meeting agendas, take accurate notes, distribute minutes, and track action items and follow-ups.
• Coordinate leadership meetings, company events, training sessions, and special projects.
• Prepare professional correspondence, presentations, documents, and reports.
• Maintain organized digital and physical records and assist with the company’s donation program.
• Serve as a professional point of contact for associate questions, internal departments, vendors, and external partners.
• Collect, compile, and organize guest feedback from surveys, online reviews, and internal reporting platforms.
• Generate and distribute daily, weekly, and monthly guest feedback reports for leadership.
• Identify guest satisfaction trends, recurring concerns, and opportunities for service improvement.
• Maintain accurate spreadsheets, tracking documents, and reports to support operational decisions.
• Assist with tracking departmental follow-ups and guest concern resolutions.
• Use multiple technology platforms and software systems for reporting, communication, and administrative tasks.
• Prioritize competing requests, projects, and deadlines in a fast-paced environment.
• Support executive projects through research, data collection, organization, and follow-up.
• Identify opportunities to improve administrative processes, reporting, and overall efficiency.
• Independently manage responsibilities while adapting to changing priorities and business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed