Executive Administrative Assistant - San Francisco

Four Seasons • San Francisco, CA

17h • Onsite

About The Position

The role of the Executive Administrative Assistant is to provide support and clerical expertise to the Executive Office and respond to guest and employee inquiries in an efficient, courteous and professional manner. This individual will be a member of a dynamic team who provides unparalleled experiences to our guests. This position reports to the General Manager and the hotel Manager.

Requirements

• Extensive knowledge of Microsoft Office, specifically Word and PowerPoint
• Strong verbal communication skills, both in person and via telephone
• Vast knowledge of local market including restaurants, destinations and venues
• Interpersonal skills with VIP guests and residents
• Ability to maintain strict confidentiality
• Knowledge of front and back of house hotel operations
• Works well under pressure, multitasking, and team player
• Extreme attention to detail in all areas, organizational skills, and thinks strategically

Responsibilities

• Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, as well as answering telephones
• Coordinate appointments for General Manager and Hotel Manager
• Respond to guests, residents and vendors on behalf of the General Manager and Hotel Manager
• Assist Elite status guests with guestroom bookings and concierge services
• Serve as hotel ambassador for VIP guests
• Manage reservations for bookings made through the Executive office
• Draft cards for VIP guest arrivals
• Respond to guest concerns and recognition on behalf of the hotel
• Compile monthly guest comment analysis and ensure proper distribution of results
• Handle travel arrangements and reservations for various VIP guests
• Handle complaints in the absence of the General Manager and inform him/her as to action taken and follow up required.
• Assist with Glitch follow up to guests on behalf of Executive Office

Benefits

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• 401(k) Retirement Plan
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees