Executive Account Manager
About The Position
The Executive Account Manager is responsible for owning and strengthening Century’s relationships with our most important clients. This role manages a portfolio of the company’s top 20 strategic accounts, serving as the trusted advisor responsible for technology alignment, cybersecurity strategy, license management, budgeting, and long-term IT planning. This role operates at the executive level, regularly engaging with CIOs, CFOs, Executive Directors, and other C-level stakeholders to ensure their technology investments are secure, efficient, and aligned with organizational goals. The Executive Account Manager establishes structured engagement cadences including monthly check-ins, quarterly strategic business reviews, and regular executive conversations to drive continuous improvement, retention, and growth.
Requirements
- 7+ years of experience in IT account management, MSP consulting, or technology advisory roles
- Proven experience managing high-value or enterprise client relationships
- Strong understanding of: Managed IT services, Cybersecurity solutions, Cloud services, Infrastructure and networking
- Experience conducting executive business reviews and strategic planning sessions
- Strong communication skills with ability to present to C-level leadership
- Experience managing contract renewals and licensing strategies
- Familiarity with CRM platforms such as Salesforce or HubSpot
Nice To Haves
- Executive presence and strategic advisory mindset
- Relationship building with senior leadership
- Consultative technology planning
- Cybersecurity awareness and risk management
- Revenue expansion and account growth
- Strong communication and organizational skills
Responsibilities
- Manage and maintain relationships with Century’s top 20 strategic clients
- Serve as the primary executive contact and trusted advisor
- Conduct regular C-level meetings with executive leadership
- Establish and maintain structured engagement including: Monthly operational check-in calls, Quarterly Strategic Business Reviews (QBRs), Regular executive discussions around planning and budgeting
- Guide clients through technology roadmaps, cybersecurity planning, and infrastructure improvements
- Align IT initiatives with client business goals and operational priorities
- Identify ways to improve efficiency, productivity, and risk mitigation
- Oversee Microsoft and other vendor license renewals
- Identify opportunities to optimize licensing, bundles, and service plans
- Manage contract renewals and service agreement updates
- Help clients strengthen their cybersecurity posture
- Identify gaps in security, compliance, backup, and disaster recovery
- Recommend solutions to reduce risk and improve resilience
- Drive revenue growth through strategic expansion within existing accounts
- Identify opportunities to introduce new services, solutions, and technologies
- Maintain strong retention and long-term client partnerships
- Work closely with engineering, service delivery, and sales leadership
- Ensure client issues, projects, and escalations are addressed quickly
- Advocate internally for client success
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Professional development and training opportunities
- Generous PTO and holiday schedule
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
