Executive Account Manager

Century Solutions Group, Inc.•Tyrone, GA

21h

About The Position

Century Solutions Group is an established IT managed services provider headquartered in Tyrone, GA with an additional office in Atlanta near The Battery. We deliver customized technology solutions that empower organizations to operate securely, efficiently, and strategically. Our services include managed IT, cybersecurity, cloud solutions, network infrastructure, consulting, hardware and software procurement, hosting, and compliance support. We maintain strong partnerships with industry leaders, allowing us to deliver enterprise-level solutions with a personalized approach. At Century, we value accountability, collaboration, and long-term client partnerships built on trust, results, and strategic alignment. Job Summary: The Executive Account Manager is responsible for owning and strengthening Century’s relationships with our most important clients. This role manages a portfolio of the company’s top 20 strategic accounts , serving as the trusted advisor responsible for technology alignment, cybersecurity strategy, license management, budgeting, and long-term IT planning. This role operates at the executive level , regularly engaging with CIOs, CFOs, Executive Directors, and other C-level stakeholders to ensure their technology investments are secure, efficient, and aligned with organizational goals. The Executive Account Manager establishes structured engagement cadences including monthly check-ins, quarterly strategic business reviews, and regular executive conversations to drive continuous improvement, retention, and growth.

Requirements

7+ years of experience in IT account management, MSP consulting, or technology advisory roles
Proven experience managing high-value or enterprise client relationships
Strong understanding of: Managed IT services, Cybersecurity solutions, Cloud services, Infrastructure and networking
Experience conducting executive business reviews and strategic planning sessions
Strong communication skills with ability to present to C-level leadership
Experience managing contract renewals and licensing strategies
Familiarity with CRM platforms such as Salesforce or HubSpot

Nice To Haves

Executive presence and strategic advisory mindset
Relationship building with senior leadership
Consultative technology planning
Cybersecurity awareness and risk management
Revenue expansion and account growth
Strong communication and organizational skills

Responsibilities

Manage and maintain relationships with Century’s top 20 strategic clients
Serve as the primary executive contact and trusted advisor
Conduct regular C-level meetings with executive leadership
Establish and maintain structured engagement including: Monthly operational check-in calls, Quarterly Strategic Business Reviews (QBRs), Regular executive discussions around planning and budgeting
Guide clients through technology roadmaps, cybersecurity planning, and infrastructure improvements
Align IT initiatives with client business goals and operational priorities
Identify ways to improve efficiency, productivity, and risk mitigation
Oversee Microsoft and other vendor license renewals
Identify opportunities to optimize licensing, bundles, and service plans
Manage contract renewals and service agreement updates
Help clients strengthen their cybersecurity posture
Identify gaps in security, compliance, backup, and disaster recovery
Recommend solutions to reduce risk and improve resilience
Drive revenue growth through strategic expansion within existing accounts
Identify opportunities to introduce new services, solutions, and technologies
Maintain strong retention and long-term client partnerships
Work closely with engineering, service delivery, and sales leadership
Ensure client issues, projects, and escalations are addressed quickly
Advocate internally for client success