Excise Tax Examiner 3 - Spanish Bilingual

State of Washington•Thurston County – Tumwater, WA

5d•Hybrid

About The Position

This recruitment is open to current Washington State Department of Revenue employees only. The Taxpayer Account Administration (TAA) division is announcing opportunities for a Bilingual Spanish Excise Tax Examiner 3 (ETE 3) position on the BRMS team. This position interacts with Spanish speaking claimants in writing and over the phone. The ability to read, write, and speak Spanish will earn an additional 5% assignment pay. As one of the division’s primary dual-language Customer Service Specialists, language skills will provide in-house translation for claimants needing assistance. TAA administers programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. The division is also responsible for the distribution of state and local taxes, ensuring compliance with the Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. The role involves working with supportive teams that value the open exchange of ideas and information, collaboration to solve problems, and continuous improvement of usability and customer service. TAA values accuracy, efficiency, sharing new ideas, and kindness, striving for a cooperative and supportive environment.

Requirements

Demonstrated ability to conduct full-scope financial examinations of tax returns, business records, audit reports, and assessments, through experience applying Washington excise tax laws, rules, and policies to determine accurate tax liability and taxpayer compliance.
Proven ability to manage workload effectively in a fast-paced environment, through experience meeting established timelines, self-assigning work items, and responding promptly to internal and external inquiries.
Demonstrated knowledge and skill in using Department of Revenue systems and applications, evidenced by accurate navigation of ATLAS, My DOR, and related tools to research accounts, process adjustments, self-assign work items, and resolve taxpayer inquiries.
Progressive experience providing effective customer service and technical guidance to taxpayers, representatives, and internal partners, through clear written and verbal communication, explaining taxability and reporting requirements, assisting with electronic filing and payment issues, and maintaining confidentiality standards.
Demonstrated critical-thinking and independent decision-making skills within established authority levels, through experience evaluating incomplete or conflicting information and resolving complex tax issues under general supervision.
Demonstrated ability to work collaboratively and maintain effective working relationships through experience interacting with taxpayers, colleagues, other divisions, and external entities to resolve account matters and support unit and division goals.
Demonstrated adaptability and commitment to continuous learning, through participation in special projects, contribution to process improvements, engagement in training opportunities, and support of initiatives that enhance unit operations.
Proven ability to independently adapt to shifting work priorities and manage time effectively, through experience completing tasks across multiple tax programs, business requests, and examination activities.
Demonstrated leadership skills through experience guiding others on next steps, advising them on written communication, proposing solutions while addressing potential downsides, and facilitating meetings and presentations.
Proven ability to identify and resolve technical gaps within the team through experience creating and modifying procedures, recommending improvements, providing training, and delivering tactful feedback to correct errors.
Demonstrated ability to communicate effectively in both English and Spanish, including the proven ability to read, write, and verbally convey complex information in Spanish with accuracy and cultural awareness.
Experience producing clear written correspondence, providing customer service, or delivering information bilingually in a professional setting sufficient to evaluate for correctness, clarity, and audience understanding.
Ability to take action to learn and grow.
Ability to take action to meet the needs of others.
Uses an equitable and inclusive approach.

Nice To Haves

Experience completing and delivering work reviews to others.
One year as an Excise Tax Examiner 2.
Two years Department of Revenue experience at the journey level in accounting, auditing, compliance or tax administration.
6 semester (9 quarter) hours of accounting, business law, money and banking, or finance coursework.
Six years of experience in accounting, banking, auditing, tax compliance or tax administration, provided candidate has experience working with the Department’s mission critical systems.
Has a bachelor’s degree in business, accounting, or related field.
Has an intermediate understanding of Lean Six Sigma methodologies, principles and practices.

Responsibilities

Train and Mentor: Help train other examiners by creating new procedures, conducting work review, giving presentations, and mentoring.
Educate Customers: Provide training and guidance to taxpayers, their representatives, and government entities.
Communicate: Clearly and effectively communicate both in writing and verbally.
Use Judgement: Make decisions independently to complete tasks.
Customer Service: Answer phone calls and web messages about various tax topics.
Research: Conduct research on complex issues.
Examine Records: Perform detailed financial examinations of taxpayer records to ensure they follow tax laws.
Monitor Systems: Test and review critical tax reporting systems to ensure accuracy.
Risk Management: Use expert knowledge to identify and reduce risks for the Department.
Adjust Accounts: Verify and adjust funds for local jurisdictions and special tax authorities. Issue debit/credit notices, refunds, or tax assessments within authority.
Collaborate and Contribute: Work with team members and other departments to share knowledge and improve processes.
Provide English to Spanish and Spanish to English translation and interpretation support for the division.