Exceptions Specialist III (US)
About The Position
The Payment Operations Specialist III assists the Payment Operations team in all activities involving the support of the Payment Operations products. The primary focus will be on reconcilements, daily operations support, Customer inquiries, transaction processing, and maintaining Customer files. This role serves as a resource to Payment Operations Specialist I & II, responsible for researching more complex questions and transactions, frequent interaction with corporate Customers, as well as internal Lead and Supervisory staff. The specialist ensures daily deadlines are met, answers questions for various stakeholders, trains junior employees, updates staff on new procedures, reviews items, reports quality issues, and acts as back-up to the Payment Operations Lead when necessary. They also contribute to procedural changes and prepare Customer statements as needed.
Requirements
- High School Diploma or equivalent experience
- 2-3 Years of related experience
- Knowledge of Payment Operations industry, including systems, products and services
- Developing knowledge of Payment Operations product implementation practices, if a product development position
- Strong Customer service skills, including ability to identify client issues, research skills and ability to translate complex material and information for end users
- Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment
- Strong communication skills, both verbal and written
- Ability to mentor and serve as a resource to Payment Operations Specialist I & II
Responsibilities
- Serves as resource to Payment Operations Specialist I & II
- Responsible for researching more complex questions and transactions that cannot be resolved within minutes, frequent interaction with corporate Customers, as well as internal Lead and Supervisory staff
- Ensures deadlines are met on a daily basis
- Answers questions for Customers, branches, and department Employees
- Trains junior Employees and updates staff on new procedures
- Reviews items and reports quality issues to the appropriate level
- Acts as back-up to Payment Operations Lead when necessary
- Contributes to procedural changes as needed
- Prepares Customer statements as needed
- Supports stores, various departments and areas/products when needed
- Answers Payment Operations questions for department Employees and Internal Staff
Benefits
- fair and equitable compensation opportunities
- Growth opportunities and skill development
- base salary
- variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
- regular development conversations
- training programs
- competitive benefits plan
- access to an online learning platform
- variety of mentoring programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
