Exceptions Associate
About The Position
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. eBay is hiring an Authentication Exceptions Associate at its facility in Las Vegas. The right candidate will have experience of managing complex process exceptions and ideally a keen interest in authenticity. We are looking for an associate who is passionate about providing an amazing experience to our members in a fast-paced environment. This role is suitable for a confident and motivated individual who wants to join an exciting authentication program. If you are customer-focused, operational, analytical, build meaningful relationships, and have an ownership mindset, we would love to hear from you! eBay’s Authentication team is tasked with ensuring eBay is the world’s leading online marketplace to buy and sell authentic luxury goods, including sneakers, watches and handbags, with more to come. The team is passionate about ensuring buyer trust, elevating the eBay brand, and improving conversion and sales price for sellers. The work the exceptions team is doing is core to our authentication promise and the wider program. In this role, we are looking for an associate who will be responsible for all exception daily activities including managing items that have not been able to be authenticated, or are missing key components, have quality issues or have missing shipping details. They will also partner closely with internal eBay teams including Customer Service, Product, Legal, and our Vertical business teams to continuously drive a better experience for our buyers and sellers. The ideal candidate will have exceptions operations experience, ideally in the authentication space, and have a deep understanding of how to build and maintain effective partner relationships.
Requirements
- Knowledge of standard operating systems, word processing, spreadsheets, Slack, etc.
- Very detail oriented and organised.
- Strong team player and executor
- Excellent communication skills (both written and verbal)
Responsibilities
- Help manage the order fulfilment process
- Promote and develop collaborative team environment.
- Work closely with teammates.
- Process efficiency – proactively look for ways to improve operations.
- Flexibility to manage evolving workflows and responsibilities.
- Ability to work autonomously.
- Opportunity of learning and growth through different verticals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
