Inventory Exceptions Coordinator

Turner Supply Company•Mobile, AL

4d•Onsite

About The Position

The Inventory Exceptions Coordinator is responsible for identifying, managing, and resolving all purchasing, receiving, and order-related discrepancies across the organization. This role serves as the central point of ownership for exceptions, ensuring timely resolution, accurate system updates, and clear communication between Purchasing, Operations, Sales, and Suppliers.

Requirements

Strong problem-solving and investigative mindset
Ability to manage multiple issues simultaneously with attention to detail
Clear and professional communication across departments and vendors
Experience with ERP systems (SX.e preferred)
Understanding of purchasing, receiving, and warehouse operations
Ability to enforce process and hold boundaries across teams
Strong date entry skills with a high level of accuracy

Responsibilities

Uphold Turner Supply’s culture of quality and safety while consistently demonstrating our core values: Empowerment, Development, Execution, Teamwork, Innovation, and Leadership
Demonstrate a strong sense of urgency, accountability, and reliability in attendance, performance, and completion of responsibilities
Own all purchase order (PO), receiving, and shipment exceptions from identification through resolution
Investigate discrepancies including damages, shortages/overages, incorrect items, pricing inconsistencies, and delayed or missed shipments
Determine root cause and drive corrective actions with suppliers and internal teams
Inspect incoming shipments for accuracy and condition; verify against purchase orders, invoices, and bills of lading
Document and escalate discrepancies promptly while following proper receiving procedures to protect company claims
Manage and track all return-to-vendor (RTV) processes
File, document, and follow through on freight and supplier claims through resolution
Serve as a liaison between Purchasing, Warehouse, Sales, and Suppliers
Communicate status updates clearly and consistently; escalate unresolved or high-impact issues as needed
Maintain accurate and timely updates in ERP systems (SX.e or equivalent), including exception notes, statuses, and outcomes
Ensure system accuracy with no false acknowledgments or premature closures
Track and report on exceptions, trends, vendor performance, and internal gaps
Identify recurring issues and support process improvements and SOP development to reduce repeat errors
Assist with inventory organization and warehouse orderliness as needed
Support packing and shipping activities when required to maintain operational flow