Exception Processing Specialist
City Bank•Lubbock, TX
•Onsite
About The Position
The Exception Processing Specialist is responsible for the timely and accurate resolution of deposit account exceptions and non-routine transactions in accordance with established bank policy and procedures. This role performs routine to moderately complex exception processing tasks and applies guidelines to decision-making.
Requirements
- Timely and accurate resolution of deposit account exceptions and non-routine transactions.
- Adherence to established bank policies and procedures.
- Ability to perform routine to moderately complex exception processing tasks.
- Application of guidelines to decision-making.
Responsibilities
- Unposted DDA and GL items — review and resolve items based on account status, officer input, and bank policy.
- NSF items — review and resolve items based on account balance, officer input, and bank policy.
- Chargebacks — process items received from the Federal Reserve or identified internally.
- Positive Pay exceptions — return checks marked for return or left undecided by the customer.
- Manual Returns - process any returns that are requested from city banks various departments
- Move approved ACH credit items to the customer’s requested account promptly.
- Monitor and submit all incoming and outgoing large item return notifications through the Federal Reserve
- Process debit card adjustments as needed.
- Process and close customer accounts.
- Prepare and mail off customer hold statements and third-party Statements.
- Apply monthly service charges to Small Business and Commercial accounts.
- Maintain Account Analysis services for qualified business customers.
- Issue account refunds
- Review and act upon daily Synergy reports.
- Provide internal and external customer service support by phone or in person.
- Maintain accurate documentation and ensure compliance with all internal policies and regulatory requirements.
- Support other Deposit Operations functions as needed.
- Represent the bank in a professional, courteous manner at all times.
- Provide prompt, accurate, and efficient support to internal and external customers.
- Maintain a clean and professional work area.
- Participate in training sessions and stay updated on departmental procedures
- Provide support across other Deposit Operations functions as needed.
- Perform additional duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
